Improve Your ROI with Call Recording Technology

April 03, 2013 | By: Morgan Pulitzer

How Can I Continually Improve Return on Investment for My Business?

This is a question being asked by any business owner or manager worth his/her salt. Fortunately, as technology improves so does the ability to accomplish this, especially technology concerning call centers.

The single biggest way that call center technology can improve the ROI for your business is with call recording, and it actually accomplishes this in three ways:

Cost Avoidance – Recording calls is most likely the easiest way for a business owner or manager to ensure that his/her business is in compliance with federal, state, and local regulations. Avoiding the fines and penalties that are incurred with stepping out of bounds from these guidelines can be costly, and call recording can be a good way to make sure that this is a cost your business can avoid.
Increase sales – With the proper call center technology, a business owner or manager should be able to “search” their calls through speech analytics for certain buzzwords. For example: if you are running a special sale or promotion, you could search your calls for a keyword related to that promotion to ensure that your sales representative is properly offering the promotion with every opportunity that arises.
Customer Service – Perhaps the most tried and true measure for a call center to improve ROI. A business manager can search the recordings of a service representative’s customer contacts to ensure that they are providing the service level that is expected. In fact, businesses are now utilizing this in different ways; by allowing their representatives access to their own recordings and even to the recordings of their peers, which can provide additional viewpoints, critiques, and added ways of improving customer service for everybody.

Contact 800response to Improve Your ROI Today

At 800response, our services include a sophisticated Call Routing platform, Real-time Call Tracking reports, and Call Monitoring services like Call Recording, CallFinder,^® Speech Analytics, and Missed Call Monitor.

Customer Reviews

One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.

Brock Hartsock

Mariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.

Lisa Stratton

Dawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig

Rhonda Schmig

I work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.

Kris Carlisle

Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

Wonder Showers and Baths, Inc

As a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio

Bob Sherman

We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

Jenn Chavez

This is an awesome product for helping to grow a business. Highly recommend! Very user friendly

Darlene Tate

This company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.

Andrew Eiler

Great program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.

Joseph Dom

How Can I Continually Improve Return on Investment for My Business?

Contact 800response to Improve Your ROI Today

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