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Analyze Call Data to Boost the Customer Experience

Like most businesses, you are probably (hopefully) trying every day to improve the customer experience for those that are buying your products and services.  But, if you don’t have a good sense of what you are delivering, analyzing it on a regular basis, and making modifications to process, then how do you know if you’re delivering a positive or negative experience?

In order to listen to, and react to, the current customer experience you’re providing, you need to have systems in place to help you monitor and analyze the content and context of the customer experience…. Read more » 

Consider Vanity Numbers To Brand Your Business

You’re in your car driving down the highway. You’re out running errands, which strangely is one of your favorite activities of the week. It gives you a break from the busy atmosphere of your business and allows you to just get away with your thoughts for a little while. You’re listening to your favorite radio station. Suddenly, a commercial comes on for a product you’ve always wanted to try. You start looking for a place to pull over so you can quickly write down the phone number when they announce it. But, you’re on the highway. There’s no place to pull over. They say the phone number and you repeat it to yourself, willing yourself to remember it and write it down when you get to your destination…. Read more » 

4 More Reasons to Use Call Recording in Your Business

Call recording has long been used in customer service call centers, but it can also be useful in other areas of business as well. Consider using call recording in your business to help improve service, improve training, improve customer satisfaction and improve your protection.

Improve Service

Recording calls allows the business to review calls for trends. If there is a sudden increase in phone calls around a specific product or service this will give the business specific information on what is happening to so you can provide a prompt solution…. Read more » 

Agency Wins Awards for 1-800-NEXT-STEP Campaign from 800response

 PHOENIX – The Arizona Office of Problem Gambling (OPG) has been honored for a public service campaign which prominently features its toll-free number, 1-800-NEXT-STEP.

The OPG, a division of the Arizona Department of Gaming, won two Bull’s-Eye Ad Awards in a nationwide competition sponsored by 800response, which recognizes strategic placement and integration of Custom 800 numbers in six categories. The OPG took First Place honors in two of those categories including, “Best Use of a Custom 800 Number in Print Advertising” and “Best Use of a Custom 800 Number in Integrated Advertising Campaigns.” The campaign consists of two thirty-second television spots and a series of print ads featured in gaming magazines and other publications around the state… Read more » 

Know Who Calls Your Business (or clients) with a Vanity Number and Call Tracking

Do your clients know who their customers really are; like their call patterns, purchase trends, satisfaction level, household income and home value? Where do they tend to live? And, what time of day do they tend to call?

Call tracking services provide the accurate insights to answer many of the business questions that run through the minds of executives every day, and that are discussed during management meetings:… Read more » 

800response Customers Win Advertising Awards for Use of Vanity Numbers!

Introduced in 2005, the Bull’s-Eye Ad Awards allows us to pay tribute to our customers and their agency partners for demonstrating advertising prowess in using vanity 800 numbers, the most effective response-generating method, to execute and track successful advertising campaigns. This was the 8th year of the Bull’s-Eye Ad Awards. Previous years’ winners include Window World locations, NextCare Urgent Care, CellPlus, Owens Corning, plus many other small, or local business across the country, including auto dealers, home improvement/remodeling companies, and other companies from various industries…. Read more » 

Expanded Inventory of Custom 800 Numbers

We recently expanded our inventory of powerful consumer response tools.  There are eight new Custom 800 numbers for you and your clients to feature in advertising campaigns:

Generate higher call volumes, more leads and more sales for your clients. Present them with one of these unique consumer response tools today!

Search our online directory for the best available vanity 800 numbers today for your clients’ campaigns in 2013!  Or contact us and an Account Manager will search our inventory for you!… Read more » 

Reasons Your Small Business Needs Call Recording

Call recording can be a useful business tool for many reasons. Although it is important that callers know their call is recorded and monitored, recording can offer several ways to improve the customer service experience.

Capturing Information

Call recording can allow you to collect information without asking a caller to repeat it multiple times. A recorded call can be passed along to another employee or administrator who is the most appropriate person to return the call, supporting an appropriate customer response. Also, recorded calls can allow follow-up. Lost leads can be regained, by accessing recorded return phone numbers or appropriate contact information and using it to discuss concerns with a potential client or customer.Read more »