So we wanted to share some ways your business can use 800response to generate more sales in the new year. Here are five simple tricks to attracting new customers in 2022.
To have a successful business, it is imperative that you give people an easy way to contact your business immediately after hearing your commercial or seeing your ad. The best way to do this is with a toll-free vanity number. Initiating a phone call with a memorable number means you are one step closer to a sale. … Read more »
Imagine that you are a business owner who continues to get call after call from the same number. They always have one complaint or another. Wouldn’t you like to be able to identify that caller so that you can hopefully solve their problem? If so, you already understand why call tracking is important.
The process of keeping up with the calls that are coming in matters so greatly because there are a variety of phone calls that you will have to handle on a day to day basis which you may forget about if you are not completely on top of things and monitoring the calls that are coming in and going out. It is not just to monitor those who are complaining about things. It is also to keep track of all of the calls coming in and going out. You want to locate those who are praising your products as well…. Read more »
BURLINGTON, VT – August 1, 2013 – 800response, the leading provider of vanity 800 numbers and web-based call tracking, announces the release of a new Employee Codes feature, designed to enhance their existing call monitoring services.
Employee codes are unique three-digit numbers used to tag inbound calls, allowing businesses to categorize, filter and monitor their phone calls by individual employees or departments. The new tracking feature helps businesses conduct employee performance reviews, train new and existing employees, and categorize their calls by department or product code…. Read more »
The importance of call monitoring on your 800 number is astounding, especially when it comes to customer service. Great customer service is critical to maintaining and expanding your sales. With call monitoring, you can listen to incoming calls to ensure quality customer care, script adherence and to hear your customer’s reactions first hand. Hearing customer reactions helps you make changes in script or customer handling policies to make them more pleasing to the public…. Read more »
Advertising your business can be extremely costly, yet, the most important aspect of your budget. Without advertising the public would not know about your business and what you have to offer. Without customers there is simply no business. Advertising can also be hit and miss. There aren’t any guarantees that the dollars spent on advertising will bring in customers. The key to successful advertising is targeting the right audience. The solution to finding the right customer base is by performing a customer service analysis…. Read more »
This is a question being asked by any business owner or manager worth his/her salt. Fortunately, as technology improves so does the ability to accomplish this, especially technology concerning call centers.
The single biggest way that call center technology can improve the ROI for your business is with call recording, and it actually accomplishes this in three ways:
At 800response, our services include a sophisticated Call Routing platform, Real-time Call Tracking reports, and Call Monitoring services like Call Recording, CallFinder,® Speech Analytics, and Missed Call Monitor…. Read more »
Call recording has long been used in customer service call centers, but it can also be useful in other areas of business as well. Consider using call recording in your business to help improve service, improve training, improve customer satisfaction and improve your protection.
Recording calls allows the business to review calls for trends. If there is a sudden increase in phone calls around a specific product or service this will give the business specific information on what is happening to so you can provide a prompt solution…. Read more »