improve response rates Archives - Page 2 of 2

4 More Reasons to Use Call Recording in Your Business

January 23, 2013 | By: Morgan Pulitzer

Call recording has long been used in customer service call centers, but it can also be useful in other areas of business as well. Consider using call recording in your business to help improve service, improve training, improve customer satisfaction and improve your protection.

Improve Service

Recording calls allows the business to review calls for trends. If there is a sudden increase in phone calls around a specific product or service this will give the business specific information on what is happening to so you can provide a prompt solution…. Read more »

Reasons Your Small Business Needs Call Recording

January 03, 2013 | By: Morgan Pulitzer

Call recording can be a useful business tool for many reasons. Although it is important that callers know their call is recorded and monitored, recording can offer several ways to improve the customer service experience.

Capturing Information

Call recording can allow you to collect information without asking a caller to repeat it multiple times. A recorded call can be passed along to another employee or administrator who is the most appropriate person to return the call, supporting an appropriate customer response. Also, recorded calls can allow follow-up. Lost leads can be regained, by accessing recorded return phone numbers or appropriate contact information and using it to discuss concerns with a potential client or customer.… Read more »

Customer Reviews

One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.

Brock Hartsock

Mariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.

Lisa Stratton

Dawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig

Rhonda Schmig

I work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.

Kris Carlisle

Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

Wonder Showers and Baths, Inc

As a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio

Bob Sherman

We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

Jenn Chavez

This is an awesome product for helping to grow a business. Highly recommend! Very user friendly

Darlene Tate

This company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.

Andrew Eiler

Great program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.

Joseph Dom