Address
38 Eastwood Drive, Suite 401
South Burlington, VT 05403
Work Hours
Monday to Friday | 8AM—5:30PM EST
Call Monitoring
Call Recording
Every interaction with your customers contains valuable customer analytics data. Find out what your customers want & boost customer retention with call recording and speech analytics.
Call Recording Benefits
Listen to your incoming calls to monitor quality assurance and script compliance, and hear customer interactions first-hand. Enhance sales training, improve customer service, close more deals, and capture customer interactions.
Enhance Sales Training
Recordings can be used as training tools to illustrate common sales scenarios and to demonstrate how to overcome customer objections.
Boost Efficiency & CX
Assess and monitor hold times, learn the typical call pattern, and much more o optimize customer satisfaction.
Improve Customer Service
Uncover areas in which your staff requires more information about particular products or services to better handle customer inquiries.
Understand Customer Needs
Use the recording to double check the customer’s correct contact information to optimize customer satisfaction.
My experience with 800response and CallFinder has been an absolute pleasure. They were completely invested in tailoring their product to suit our needs. My name is Erin Carmona. I am the Director of First Impressions for BestDentalCareAZ.com. We help dental practices make the most of every opportunity that comes into their practice through marketing ventures and getting their phone to ring. Prior to working with 800response, I was spending an exorbitant amount of time reviewing calls. It was incredibly difficult to keep up and to provide our practices with timely data and with actionable data. We were not giving our practices that immediate data so that they could make immediate change and make the most of the next first impression call they came into practice. 800response and CallFinder has enabled Best Dental Care to monitor the calls in a less subjective way. We use the 800response side to attract calls, to tag calls, to listen to the calls. And then, we use CallFinder reporting as well as the scorecard dashboard. We are just now starting to use the insight dashboard. Being able to see how much silence there was on the call, which side of the call, the amount of overtalk in the call. So, not just the score is important, but it’s that experience. And those insights are helping us see how we can help improve the experience. We’re very excited about where that’s going to take our agents in the future. I feel like we have a better finger on the pulse of what’s happening on the frontline, so that the patient is getting a better experience every single time they call. Empathy and putting yourself in that patient’s shoes is key. Relationships with our customers are what keep them coming back. We’re excited to have our agents take more ownership of their calls by being able to log in and see the reports. It’s that instant gratification for them and their ability to monitor their own performance, which has just been a huge game changer for us. I would absolutely recommend 800response and CallFinder. I think in this day and age, any large corporation that shows the amount of care that they do is absolutely worth doing business with. It’s been a great experience overall.
Why 800response & CallFinder?
CallFinder is designed to be as IT-light as possible and integrates with any tech stack. CallFinder’s intuitive user interface and easy navigation lets you instantly deliver conversation insights directly into your CRM or your inbox. Here are some of the benefits of CallFinder:
Call Monitoring Features
When you get a vanity 800 number or toll-free tracking number from 800response, you can also access our call monitoring tools to improve the customer experience and maximize revenue opportunities.
Call Transcriptions
Speech Analytics
Missed Call Alerts
Kohler Exceeds Sales Goals with 800response & CallFinder
“It’s a great efficiency and success story. We can assure our Dealers are providing valuable, empathetic interactions on the thousands of customer calls each month, which builds our invaluable reputation in the market.”
What Our Customers Gain
Since 1990, we’ve worked with countless companies, providing them with cutting-edge call monitoring and speech analytics solutions. Here’s what else we can provide:
Recent Blog Posts
Learn more about our call monitoring and call recording solutions when you visit our blog library.
