Caller data is vital to providing the best customer experience possible. That’s why we have developed proprietary applications to integrate caller data, customer profile data points, and call recordings with most Customer Relationship Management (CRM) systems.
The 800response CRM integration delivers call data through XML using the Auto-lead Data Format (ADF), or through a custom format designed to meet your requirements. Our CRM integration capabilities give you the flexibility to customize data delivery according to your unique business needs.
In addition to standard call data (date, time, dialed toll-free number, originating number, city, state, etc.) our data feed can also contain address & demographic information, ring duration, connect duration, and user entered notes and tags.
Data records can be delivered and transmitted based on your call volume and security needs, and in a variety of ways:
You can access your stored call recordings on our server using the secure link in the XML record.
Access to call recordings is available through secure HTML links within the data feed. These links are self-authenticating and requests for this format of audio playback can be restricted to a specific IP address or IP address range.
Call data and recordings are stored on our hardware, which is housed in a leading data center with highly reliable connectivity and power.
One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.
Brock HartsockMariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.
Lisa StrattonDawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig
Rhonda SchmigI work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.
Kris CarlisleWonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!
Wonder Showers and Baths, IncAs a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio
Bob ShermanWe have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.
Jenn ChavezThis is an awesome product for helping to grow a business. Highly recommend! Very user friendly
Darlene TateThis company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.
Andrew EilerGreat program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.
Joseph Dom