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Gain 100% visibility into the voice of your customers & analyze agent-customer conversations with call transcriptions and more.
Every phone call with your customers contains valuable Voice of Customer data. CallFinder is a cloud-based speech analytics application that allows businesses to automatically analyze and score customer conversations. This powerful technology finds specific spoken phrases within recorded calls and identifies and categorizes each call.
The knowledge that you gain can be applied constructively across the entire organization with the goal of making your company more efficient, and more profitable.
Speech analytics helps businesses drive strategic decision-making and improve customer experience with insights into customer preferences, needs, and pain points.
By automating QA for large volumes of customer conversations, businesses save a tone of time vs. manual monitoring.
Identify successful sales techniques, analyze customer buying patterns, and find cross-selling or upselling opportunities.
Assess and monitor the quality of customer interactions – identify areas of improvement, and provide targeted training to enhance agent performance.
Speech analytics also saves money by allowing businesses to identify inefficiencies, optimize processes, and reduce operational costs.
With a data-driven approach, you can drive revenue growth and increase the effectiveness of your sales and marketing strategies.
CallFinder is designed to be as IT-light as possible and integrates with any tech stack. CallFinder’s intuitive user interface and easy navigation lets you instantly deliver conversation insights directly into your CRM or your inbox. Here are some of the benefits of CallFinder:
Learn more about call monitoring and all the features that come with in a solution demo.
“It’s a great efficiency and success story. We can assure our Dealers are providing valuable, empathetic interactions on the thousands of customer calls each month, which builds our invaluable reputation in the market.”
With speech to text transcription from CallFinder, you can easily scan and search transcriptions for all recorded phone conversations. Search for specific keywords and phrases to find areas where agents are successfully handling calls or may need extra training. Call transcripts are a highly efficient way to identify trends that are vital to your business goals and training needs.