CallFinder Speech Analytics Software | Interaction Analytics

How CallFinder Works

Every phone call with your customers contains valuable Voice of Customer data. CallFinder is a cloud-based speech analytics application that allows businesses to automatically analyze and score customer conversations. This powerful technology finds specific spoken phrases within recorded calls, and identifies and categorizes each call. The knowledge that you gain can be applied constructively across the entire organization with the goal of making your company more efficient, and more profitable.

Monitor script compliance
Enhance workforce training
Measure quality assurance
Analyze and improve business processes
Discover revenue opportunities
Improve the customer experience

Managed Client Services

CallFinder is designed for use by non-technical and experienced users alike. Our user-interface is intuitive and easy to navigate to instantly deliver insights into what agents are saying and how customers are responding. We offer world-class support to all customers, all the time. A designated CallFinder Specialist will work with you and your team through every stage of the implementation process to ensure that our software is set up to meet your specific business objectives.

Call Transcriptions & Sentiment Analysis

With speech to text transcription from CallFinder, you can easily scan and search transcriptions for all recorded phone conversations. Search for specific keywords and phrases to find areas where agents are successfully handling calls or may need extra training. Call transcripts are a highly efficient way to identify trends that are vital to your business goals and training needs.

Speech To Text Transcriptions

What Our Customers Are Saying

One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.

Brock Hartsock
Mariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.

Lisa Stratton
Dawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig

Rhonda Schmig
I work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.

Kris Carlisle
Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

Wonder Showers and Baths, Inc
As a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio

Bob Sherman
We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

Jenn Chavez
This is an awesome product for helping to grow a business. Highly recommend! Very user friendly

Darlene Tate
This company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.

Andrew Eiler
Great program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.

Joseph Dom