How CallFinder Works
Every phone call with your customers contains valuable Voice of Customer data. CallFinder is a cloud-based speech analytics application that allows businesses to automatically analyze and score customer conversations. This powerful technology finds specific spoken phrases within recorded calls, and identifies and categorizes each call. The knowledge that you gain can be applied constructively across the entire organization with the goal of making your company more efficient, and more profitable.
- Monitor script compliance
- Enhance workforce training
- Measure quality assurance
- Analyze and improve business processes
- Discover revenue opportunities
- Improve the customer experience