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Call Monitoring

Improve sales training, enhance customer service, close more deals, and capture customer interactions with Call Monitoring and CallFinder Speech Analytics.

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Call Monitoring with 800response & CallFinder

Great customer service is often the key to improving and growing your business. With our call monitoring tools, including call recording, speech to text transcriptions, and speech analytics, you can elevate the customer experience, improve agent performance, ensure advertising ROI, and so much more!

  • Enhance sales training
  • Improve customer service
  • Capture customer interactions
  • Close more deals

CallFinder Solutions

Employee Codes – Categorize Calls & Track Your Workforce

What Are Employee Codes?

Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments. Codes are typically entered by employees at the conclusion of the call, but they can also be entered or modified manually via the tracking site. Employee Codes can be used on both Call Tracking and CallFinder tabs!

Why Use Employee Codes?

Are you responsible for conducting employee performance reviews? Do you use practical examples of conversations with customers to train new and existing employees? If you answered yes to any of these questions, then using Employee Codes to categorize your calls will make your life much easier! Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments.

CRM Data Integrations

We are equipped to handle the routing, voice, data, and analytics delivery for your Custom 800 number account. We can customize our sophisticated Interactive Voice Response (IVR) platform according to your specific business needs. And we are prepared to integrate your call data and recordings with a wide variety of generally available Customer Relationship Management (CRM) products. Data can be transmitted in a variety of ways based on your call volume and security needs.

Transmit Data in the Following Ways:

  • E-mail
  • Plain text
  • FTP or HTTP
  • POST
  • HTML
  • Excel or CSV
  • XML

What Our Customers Are Saying

  • One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.

    thumb Brock Hartsock
  • Mariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.

    thumb Lisa Stratton
  • Dawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig

    thumb Rhonda Schmig
  • I work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.

    thumb Kris Carlisle
  • Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

    thumb Wonder Showers and Baths, Inc
  • As a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio

    thumb Bob Sherman
  • We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

    thumb Jenn Chavez
  • This is an awesome product for helping to grow a business. Highly recommend! Very user friendly

    thumb Darlene Tate
  • This company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.

    thumb Andrew Eiler
  • Great program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.

    thumb Joseph Dom