Call Monitoring

The Benefits of Call Monitoring Tools from 800response

Great customer service is often the key to improving and growing your business. With call monitoring tools like call recording, missed call alerts, and speech analytics you’re able to:

  • Enhance sales training
  • Improve customer service
  • Capture customer interactions
  • Close more deals

Call Recordings

Listen to your incoming calls to monitor quality assurance and script compliance, and hear customer interactions first-hand. Enhance sales training, improve customer service, close more deals, and capture customer interactions.

Use the Call Recording feature to:

  • Enhance Sales Training — Recordings can be used as training tools to illustrate common sales scenarios and to demonstrate how to overcome customer objections.
  • Improve Customer Service — Recordings can reveal the areas in which your staff requires more information about particular products or services to handle customer inquiries better.
  • Increase Efficiency — Listen to the recordings to assess how long and how often your customers are being placed on hold. Learn the typical call pattern, and get an idea of how many times customers are transferred before being connected to the appropriate person at your business.
  • Confirm Information — After a call is complete, use the recording to be sure you wrote down the customer’s correct address or credit card number, and make sure you place the order correctly to optimize customer satisfaction.

Learn how call recording will help your business deliver optimal customer service, and help you enhance training techniques.

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Missed Call Monitor

Every business misses calls from time to time.  Callers get a busy signal, a ringing phone goes unanswered, or the caller hangs up before you reach the phone. These missed opportunities are costly, and can be hard to recapture. Real-time Missed Call Monitor proactively alerts you by email or text message of missed incoming 800 phone number calls as they occur so you can react and recapture those lost leads.

Missed Call Monitor empowers you to:

  • Follow up with lost prospects within minutes.
  • Alert multiple contacts for full lead coverage.
  • Schedule monitors for any combination of days, times, toll-free numbers and ring-to numbers.

Use Missed Call Monitor to recapture lost leads in real time, and turn missed prospects into sales.

Call 1-800-NEW-SALE today to start recapturing lost leads in real time with Missed Call Monitor.

Capture Valuable Business Insights with
CallFinder Speech Analytics

Gain visibility into the voice of your customers by recording and analyzing the content of your conversations with customers.

Every phone call with your customers contains valuable Voice of Customer data. CallFinder is a cloud-based speech analytics application that allows businesses to automatically analyze and score customer conversations. This powerful technology finds specific spoken phrases within recorded calls, and identifies and categorizes each call. The knowledge that you gain can be applied constructively across the entire organization with the goal of making your company more efficient, and more profitable.

Use CallFinder to:

  • Monitor script compliance
  • Enhance workforce training
  • Measure quality assurance
  • Analyze and improve business processes
  • Discover revenue opportunities
  • Improve the customer experience

CallFinder is designed for use by non-technical and experienced users alike. Our user-interface is intuitive and easy to navigate to instantly deliver insights into what agents are saying and how customers are responding. We offer world-class support to all customers, all the time. A designated CallFinder Specialist will work with you and your team to shepherd through the discovery and implementation of CallFinder to ensure a quick time to value to meet business objectives.

Learn more about CallFinder speech analytics at www.mycallfinder.com or call 1-800-639-1700.

Enhance sales training, improve customer service, close more deals, and capture customer interactions with Call Monitoring and CallFinder Speech Analytics

Employee Codes

Use Employee Codes to Categorize Calls
& Track Your Workforce!

What Are Employee Codes? Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments. Codes are typically entered by employees at the conclusion of the call, but they can also be entered or modified manually via the tracking site. Employee Codes can be used on both Call Tracking and CallFinder tabs!

Why Use Employee Codes?
Are you responsible for conducting employee performance reviews? Do you use practical examples of conversations with customers to train new and existing employees? If you answered yes to any of these questions, then using Employee Codes to categorize your calls will make your life much easier!

Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments.

Contact us today to learn more about Call Tracking and monitoring services, and the new Employee Codes feature!

CRM Data Integrations

We are equipped to handle the routing, voice, data, and analytics delivery for your Custom 800 number account. We can customize our sophisticated Interactive Voice Response (IVR) platform according to your specific business needs. And we are prepared to integrate your call data and recordings with a wide variety of generally available Customer Relationship Management (CRM) products. Data can be transmitted in a variety of ways based on your call volume and security needs, including:

  • E-mail
  • Plain text
  • FTP or HTTP
  • POST
  • HTML
  • Excel or CSV
  • XML

What Our Customers Are Saying

This is the most incredible service ever. And it’s so easy. One time I sent a fax to some companies listed in the Yellow Pages – totally cold prospects – saying I had 1-800-NEW-VISION and 200,000 listeners. By the time I got back to my desk, the phone was ringing. 800response is a beautiful thing.

Cory Cuddeback – Agency Partner
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