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Call Monitoring

Improve sales training, enhance customer service, close more deals, and capture customer interactions with Call Monitoring and CallFinder Speech Analytics.

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Call Monitoring with 800response & CallFinder

Great customer service is often the key to improving and growing your business. With our call monitoring tools, including call recording, speech to text transcriptions, and speech analytics, you can elevate the customer experience, improve agent performance, ensure advertising ROI, and so much more!

  • Enhance sales training
  • Improve customer service
  • Capture customer interactions
  • Close more deals

CallFinder Solutions

Employee Codes – Categorize Calls & Track Your Workforce

What Are Employee Codes?

Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments. Codes are typically entered by employees at the conclusion of the call, but they can also be entered or modified manually via the tracking site. Employee Codes can be used on both Call Tracking and CallFinder tabs!

Why Use Employee Codes?

Are you responsible for conducting employee performance reviews? Do you use practical examples of conversations with customers to train new and existing employees? If you answered yes to any of these questions, then using Employee Codes to categorize your calls will make your life much easier! Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments.

CRM Data Integrations

We are equipped to handle the routing, voice, data, and analytics delivery for your Custom 800 number account. We can customize our sophisticated Interactive Voice Response (IVR) platform according to your specific business needs. And we are prepared to integrate your call data and recordings with a wide variety of generally available Customer Relationship Management (CRM) products. Data can be transmitted in a variety of ways based on your call volume and security needs.

Transmit Data in the Following Ways:

  • E-mail
  • Plain text
  • FTP or HTTP
  • POST
  • HTML
  • Excel or CSV
  • XML

What Our Customers Are Saying

  • 5 star review  I worked with 800 Response from 2016 - 2021. They were absolutely fantastic at assisting me with the needs for an up and coming product line. I worked with Mariann Carlson who was not only extremely well versed in the products and plans they offer but was the kindest person to work with. She was also very responsive and helped me work to achieve my goals for the new brand and market channel. 800 Response is lucky to have her on their team!

    thumb Magan Jenkins
  • 5 star review  We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

    thumb Jenn Chavez
  • 5 star review  Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

    thumb Metro Business Complex
  • 5 star review  We have been working with them for a long time and we are pleased with the system.

    thumb Stefan T
  • 5 star review  Been using 800Response for years! Excellent product and excellent customer support.

    thumb Dayna T
  • 5 star review  I’ve been working with 800 Response and their team for while now. The customer experience for us and our end user has always been first class. The tools they’ve suggested for us has allowed us to grow and experience very positive results.

    thumb Jason W. Midgett
  • 5 star review  800 Response is so easy to work with and convenient for a business that I work for! We use it daily and you can track all of your sources to make sure your marketing is working. I would recommend this to anyone that wants to track how their business is working!

    thumb Hannah Feuerstein
  • 5 star review  I took on a new marketing position for a national brand. Prior to my time here, the company has 800Response, however, no one was using it's dashboard or promoting the vanity numbers. All that has changed under my reign. We are seeing great increase in our reporting and the dashboard is truly valuable for us. Thanks Mariann for taking the time to walk me through the site and reports.

    thumb Alicia Gordon
  • 5 star review  I can't say enough about this team! We tasked them with a unique project and they delivered beyond our expectations. They are beyond dedicated! They work to create exactly what the client wants and in the face of challenges, they don't give up until they deliver. Amazing people with a true heart for customer service. I can't thank them enough for everything they do for us.

    thumb Erin Carmona
  • 5 star review  We are very pleased with 800-response. The service is great, it is super easy to monitor calls, and the reporting is awesome. We've been a customer for years. Dawn is very attentive to our needs.

    thumb Gina Schumer