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Call Monitoring

Improve sales training, enhance customer service, close more deals, and capture customer interactions with Call Monitoring and CallFinder Speech Analytics.

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Call Monitoring with 800response & CallFinder

Great customer service is often the key to improving and growing your business. With our call monitoring tools, including call recording, speech to text transcriptions, and speech analytics, you can elevate the customer experience, improve agent performance, ensure advertising ROI, and so much more!

  • Enhance sales training
  • Improve customer service
  • Capture customer interactions
  • Close more deals

CallFinder Solutions

Employee Codes – Categorize Calls & Track Your Workforce

What Are Employee Codes?

Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments. Codes are typically entered by employees at the conclusion of the call, but they can also be entered or modified manually via the tracking site. Employee Codes can be used on both Call Tracking and CallFinder tabs!

Why Use Employee Codes?

Are you responsible for conducting employee performance reviews? Do you use practical examples of conversations with customers to train new and existing employees? If you answered yes to any of these questions, then using Employee Codes to categorize your calls will make your life much easier! Employee codes are unique three-digit numbers used to tag inbound calls, allowing you to categorize and filter calls by individual employees or departments.

CRM Data Integrations

We are equipped to handle the routing, voice, data, and analytics delivery for your Custom 800 number account. We can customize our sophisticated Interactive Voice Response (IVR) platform according to your specific business needs. And we are prepared to integrate your call data and recordings with a wide variety of generally available Customer Relationship Management (CRM) products. Data can be transmitted in a variety of ways based on your call volume and security needs.

Transmit Data in the Following Ways:

  • E-mail
  • Plain text
  • FTP or HTTP
  • POST
  • HTML
  • Excel or CSV
  • XML

What Our Customers Are Saying

  • 5 star review  I have had the pleasure of working with Mariann C. on several occasions, she is always very informative and works hard to make sure that my company is getting the best bang for our buck, offering more efficient ideas and programs as they become available. She is consistent with follow ups and is always professional. Looking forward to working with her and the 800 Response team for years to come.

    thumb Wendell Corwin
    April 10, 2019
  • 5 star review  Mariann is the best! She is always available when I need her and has such a positive attitude. I love how user friendly this tracking system is and how easily we can run report. I would definitely recommend 800Response.

    thumb jennifer romero
    March 29, 2019
  • 5 star review  I personally have been working with 800Response for 6 months and both Mariann and Sabrina have been fantastic partners. They have great communication and follow-up that continues to push our business forward. They continue to prove they are able to be both proactive thinkers and reactive problem solvers. Highly recommend.

    thumb Neil Jochman
    January 10, 2019
  • 5 star review  5 Star Service! Always there when I need them. Always super fast and very personable. My Client Engagement Specialist, Dawn, is super great and I can't say enough good things about her. Very professional and always happy to help when I need her!

    thumb Alysha Rediker
    October 29, 2018
  • 5 star review  I have worked with 800Response for about 6 years and my experience has been fantastic! They have been able to under promise and over deliver quite a few times over the years. This has helped to make my job a lot easier. Our Client Engagement Specialist is so easy to work with and goes above and beyond to assist in any way she can.

    thumb Lanetta Singleton
    December 4, 2018