Call Routing Software

Make sure your customers can reach you every time they call, no matter where they are, with advanced call routing from 800response.

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Call Tracking Isn’t Complete Without Call Routing Service

Why bother tracking calls to monitor ad performance if you aren’t routing callers to your business? Our geo-based call routing service ensures that your callers reach the right location when they’re trying to reach your business, with every phone call.

No matter how many locations your business has, or how many inbound calls you receive, 800response can provide all of your call routing needs. We’re happy to develop customized routing arrangements to meet your specific needs. Connect with us to get a quote today!

Closest Location Routing

Routes calls to the location closest to the caller to allow for a customized maximum radius before routing to a default number.

Exchange Routing

Calls are routed to a specific ring-to number depending upon the originating area code & exchange.

Mobile Call Routing

800response’s proprietary routing method optimizes mobile routing based on the caller’s location.

Zip Code Routing

Callers are routed based on their physical zip code without a required caller entry, or the caller is asked to enter a zip code.

Caller Prompt Routing (IVR)

Routes calls based on the menu choice selected by the caller who is given a menu of options.

Call Percentage Allocator

Calls are distributed among multiple locations based on assigned percentages.

As a business, your focus is on growing revenues and improving the return on your investments in marketing and advertising, customer data capture, employee training programs, and more. But finding one solution to gather and manage all this information easily and efficiently is a challenge. That’s where 800response will help. Our robust tracking and analytics software combines comprehensive lead generation, lead tracking, and interaction analytics tools into one seamless solution. We’ll help you validate marketing initiatives with attribution metrics, gain business insights, and improve the customer experience so you can focus on growing your business. With inbound lead generating and direct response tools like unique and memorable local and toll-free phone numbers to real-time call analytics and customer profile data points, fed directly into your CRM, we’ve got you covered. We’ll also record, transcribe, and analyze your customer interactions so you can capture valuable insights to improve the customer experience, compliance, employee training, and more. Let us help you lead prospects through the funnel and turn them into satisfied, revenue-producing customers. Schedule a demo with 800response and discover how our solution will help you attract and convert more leads and gain visibility into 100% of your customer interactions so you can deliver exceptional customer experiences, and grow your revenue.

Benefits of Smart Geographic Call Routing with 800response

We offer a wide range of advanced call routing solutions to handle your incoming phone calls. Our experienced phone call routing analysts will work with you to determine which solution is most effective based on the size of your business, the number of locations you have and their proximity to each other, and anything else you need to ensure accurate call routing service.

  • Accurate, geographic routing
  • Improved connection rates
  • Decreased hold times & transfers
  • Superior customer experiences
  • Satisfied callers and customers
  • Increased sales and revenues

Do you have any questions?
Feel free to contact us anytime.


When you get a vanity 800 number or toll-free tracking number from 800response, Our service includes routing your calls and provide a ton of other tools to help you manage and improve your marketing and advertising strategies.

Case Study: 866-SAFE-SWIM + Call Tracking

“The new strategy allows us to identify the location and instructor that are best suited for the caller’s swim lesson needs – a true example of an optimal customer experience.”

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Average Calls Per Day




Years in Business


Started with 800response

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How Geo-Based Smart Call Routing Works

Geographic call routing starts as soon as a person dials a phone number. Our phone call routing software detects the physical position of the caller and uses their location information to route the call appropriately and according to your business needs.

No matter what type of device your customers are calling from, Geo-Based Smart Routing sends callers to the right location accurately, seamlessly, and quickly – with no caller action needed.

  • Area code
  • Phone number exchange
  • Zip code or County
  • Closest business location to caller

Happy Clients

We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows, we were able to obtain custom phone numbers and meet the organizations need of routing, call recording, and reporting outcomes.

Ben Nirschi


800response has provided years of excellent service and support. From valuable advice to strategic support and consistent execution in the day-to-day operations, they have done so with urgency and responsiveness. They also just happen to be people that seem to care and are a pleasure to work with.

Roger Falardeau


Frequently Asked Questions

With 800response, there are many plans to manage call routing for incoming phone calls on your toll-free number. Our technical experts will work with you to determine which solution is most effective for the size of your business, based on the number of locations you have, and other factors that may influence how you want to handle incoming phone calls.

You will not experience any disruptions to your business when switching to a vanity number, or a local toll-free number. 800response offers multiple options to manage call routing for incoming phone calls to your new number, and we work with you to find the right one so you don’t have to worry about a thing!

Overall, geographic call routing service helps businesses improve the customer experience by ensuring that calls are directed to the right location. It can also help reduce wait times and improve call handling times, which leads to higher customer satisfaction and retention.

Most, but not all, providers will also work with you to develop custom routing options to accommodate specialized needs. Here are a few of the call routing options that we offer to make the caller experience what you want it to be: Closest Location, Call Prompt, Call Percentage Allocator, Zip Code, Phone Number Exchange.

Recent Blog Posts

Check out our most recent blog posts to learn more about how our custom call routing solutions can help you keep your business on track.

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