Call Routing

Call Routing for Custom 800 Numbers

Ensure that customers can reach you. No matter how complex or demanding your business, 800response is ready to meet your needs with a variety of sophisticated Advanced Call Routing tools.

We offer many plans to manage the routing of incoming phone calls on your custom 800 numbers. Our experienced Account Managers and Technical Representatives will work with you to determine which solution will be most effective for the size of your business, based on the number of locations you have.

Geo-based Smart Call Routing

Your customers deserve precise routing of their calls when they’re trying to reach you. Smart Routing ensures accurate routing of your inbound phone calls so your customers can reach you as quickly and easily as possible every time.

How Geo-based Smart Routing Works
Geographic routing of phone calls starts as soon as a person dials a phone number. Our Smart Routing technology detects the physical position of the caller and uses their location information to route the call appropriately, and according to the rules a business sets. We can set your call to route by:

  • Area code and/or phone number exchange
  • County and/or zip code
  • Closest business location to caller

We offer a wide range of call routing applications to handle your inbound phone calls, and our experienced routing analysts will work with you to determine which solution is most effective based on the size of your business, the number of locations you have and their proximity to each other, plus many more factors that play a role in choosing the right call routing technology for your needs.

No matter what type of phone your customers are calling from, land-line or mobile, with Smart Routing we will route callers accurately, seamlessly, and quickly – and with no caller interaction.

Benefits of Geographic Smart Routing from 800response

  • Accurate, geographic routing of every phone call, every time
  • Improved connection rates and decreased hold times and transfers
  • Superior customer experiences
  • Satisfied callers and customers
  • Increased sales and revenues

Additional Advanced Call Routing Solutions

Listed here are a few of the routing options we provide for our Custom 800 numbers. And, we can develop other routing arrangements to meet your specialized needs.

  • Closest Location
  • Call Prompt
  • Call Percentage Allocator
  • Zip Code
  • Exchange

Flexible & Smart Call Routing Solutions with 800response

We will meet the needs of your business, no matter how complex or demanding your routing needs are with our custom call routing software and solutions. We’ve been developing advanced routing applications for businesses of all sizes for more than 26 years. As a result of our extensive experience and knowledge of the complexities that present themselves when developing applications for our customers, we’ve been able to build a strong team of Smart Routing Analysts. Be sure that your inbound callers and customers are reaching your business more efficiently.

Learn more about our extensive routing solutions by contacting us today at 1-800-NEW-SALE.

What Our Customers Are Saying

We’ve definitely seen a spike in the number of calls that come in as a direct result of our radio spots. By prominently featuring the vanity 800 number in our ads, we have a much better indication that the number is working to drive calls to our stores.

Dealership GM