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Advanced Call Routing

Make sure your customers can reach you every time they call, no matter where they are.

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Lead Tracking isn’t complete without call routing

Why bother tracking calls to monitor ad performance if you aren’t routing callers to your business?

Geo-based call routing ensures that your callers reach the right location when they’re trying to reach your business, with every phone call.

No matter how many locations your business has, or how many inbound calls you receive, 800response can provide all of your call routing needs.

How Geo-based Smart Call Routing Works

Geographic routing of phone calls starts as soon as a person dials a phone number. Our call routing technology detects the physical position of the caller and uses their location information to route the call appropriately, and according to the rules a business sets.

Set your call to route by:

  • Area code and/or phone number exchange
  • County and/or zip code
  • Closest business location to caller

No matter what type of phone your customers are calling from—landline or mobile—with Geo-Based Smart Routing, we will route callers accurately, seamlessly, and quickly – with no caller action needed.

Dedicated Service from Experienced Analysts

We offer a wide range of advanced call routing tools to handle your incoming phone calls. Our experienced routing analysts will work with you to determine which solution is most effective based on the size of your business, the number of locations you have and their proximity to each other, and anything else you need to ensure accurate call routing.

Benefits of Geographic Smart Routing from 800response

  • Accurate, geographic routing of every phone call, every time
  • Improved connection rates and decreased hold times and transfers
  • Superior customer experiences
  • Satisfied callers and customers
  • Increased sales and revenues

Additional Advanced Call Routing Solutions

Here are just a few of the routing options we provide with our lead tracking solutions. We’re happy to develop customized routing arrangements to meet your specific needs.

  • Mobile call routing
  • Percent allocator
  • Exchange routing
  • Call prompt routing
  • Zip code routing
  • Closest location routing
  • Enhanced closest location routing

What Our Customers Are Saying

  • 5 star review  I have had the pleasure of working with Mariann C. on several occasions, she is always very informative and works hard to make sure that my company is getting the best bang for our buck, offering more efficient ideas and programs as they become available. She is consistent with follow ups and is always professional. Looking forward to working with her and the 800 Response team for years to come.

    thumb Wendell Corwin
    April 10, 2019
  • 5 star review  Mariann is the best! She is always available when I need her and has such a positive attitude. I love how user friendly this tracking system is and how easily we can run report. I would definitely recommend 800Response.

    thumb jennifer romero
    March 29, 2019
  • 5 star review  I personally have been working with 800Response for 6 months and both Mariann and Sabrina have been fantastic partners. They have great communication and follow-up that continues to push our business forward. They continue to prove they are able to be both proactive thinkers and reactive problem solvers. Highly recommend.

    thumb Neil Jochman
    January 10, 2019
  • 5 star review  5 Star Service! Always there when I need them. Always super fast and very personable. My Client Engagement Specialist, Dawn, is super great and I can't say enough good things about her. Very professional and always happy to help when I need her!

    thumb Alysha Rediker
    October 29, 2018
  • 5 star review  I have worked with 800Response for about 6 years and my experience has been fantastic! They have been able to under promise and over deliver quite a few times over the years. This has helped to make my job a lot easier. Our Client Engagement Specialist is so easy to work with and goes above and beyond to assist in any way she can.

    thumb Lanetta Singleton
    December 4, 2018