Geo-based Smart Call Routing
Your customers deserve precise routing of their calls when they’re trying to reach you. Smart Routing ensures accurate routing of your inbound phone calls so your customers can reach you as quickly and easily as possible every time.
How Geo-based Smart Routing Works
Geographic routing of phone calls starts as soon as a person dials a phone number. Our Smart Routing technology detects the physical position of the caller and uses their location information to route the call appropriately, and according to the rules a business sets. We can set your call to route by:
- Area code and/or phone number exchange
- County and/or zip code
- Closest business location to caller
We offer a wide range of call routing applications to handle your inbound phone calls, and our experienced routing analysts will work with you to determine which solution is most effective based on the size of your business, the number of locations you have and their proximity to each other, plus many more factors that play a role in choosing the right call routing technology for your needs.
No matter what type of phone your customers are calling from, land-line or mobile, with Smart Routing we will route callers accurately, seamlessly, and quickly – and with no caller interaction.