Home / Careers

Job Opportunities at 800response

Come join a fun team in a rewarding workplace in Burlington, Vermont, right in the heart of beautiful Champlain Valley.

Working in Vermont

800response is located in beautiful South Burlington, Vermont. Burlington is repeatedly selected as one of the most livable communities in the country, located on Lake Champlain, and just 30 minutes to the Green Mountains for hiking and skiing. We provide a flexible, fun work environment and a competitive benefits package

Check out all of our open job opportunities, and apply today!

Open Positions

Solution Sales Senior Account Executive
CRM & Sales Operations Specialist
Other Positions


Senior Account Executive

About the Position

800response and its CallFinder division provide a SaaS suite of real-time analytics tools to help businesses drive and support new customer interactions. We work with a full range of small and mid-sized businesses to large, multi-location dealer networks and franchise systems across the US and Canada, helping to optimize their new customer acquisitions and interactions, measure and track campaign performance, and monitor and measure the Customer Experience. In addition to our sophisticated contact routing services, our analytics platform offers a wide array of solutions including real-time call tracking, caller demographics, call recording, and our patent-pending speech analytics solution, with automated quality monitoring. The breadth of our offering enables multiple engagement points across an organization including stakeholders in Sales, Marketing, Operations, and Customer Service, as well as across myriad industry segments.

Role Summary

Under the direction of the Director of Sales, the Solution Sales Senior Account Executive will prospect for new opportunities, applying a hunter mentality with a strategic, solution-selling approach. This requires needs-based, relationship sales to a diverse spectrum of industries and channel partners, across a mix of Director, VP, SVP, and C-level execs; the breadth of our offering enables multiple engagement points across an organization including stakeholders in Sales, Marketing, Operations, and Customer Service, as well as across myriad industry segments. The Senior Account Executive full cycle sales role requires the capacity to work independently, with strong critical thinking skills, initiative, and drive. We are open to a remote-based arrangement for the right candidate.

Essential Functions:

  1. Create and advance sales funnel opportunities with outbound telephone and email prospecting and qualification, demos, and quotes, focusing on closure of new customer subscriptions. Utilize social media tools (primarily LinkedIn) to enhance prospecting cadence and outreach. Follow up with assigned leads within the integrated campaign programs, following the multi-contact approach.
  2. Schedule consultative calls to determine pain points and present the most appropriate, impactful solution. Lead and control the sales narrative during product demos, with a needs-assessment approach. Coordinate and collaborate as needed with the Director of Sales and Director of Operations to support sophisticated prospect needs. Develop and share meeting agendas in advance of scheduled demos with all relevant internal and external stakeholders, ensuring optimal communications.
  3. Maintain competitive product knowledge to offer creative solutions to customers.
  4. Assist Director of Sales as requested and needed to guide other Account Managers with pricing questions, product capabilities, serving as a mentor and knowledge resource.
  5. Maintain and grow referral partner relationships.
  6. Collaborate with Client Engagement and Marketing teams, sharing information gained through prospecting efforts, to include, but not limited to industry pain points, relevant language, competitive/pricing intel, feature/capability requests, and potential new vertical industries for exploration and discovery.

Other Responsibilities:

  1. Maintain a current understanding of 800response’s full suite of services and competitive products and services.
  2. Maintain an up-to-date Opportunity pipeline of pending sales with projected close dates and revenue estimates, utilizing the Salesforce CRM database.
  3. Keep accurate notes of conversations and documents by updating Salesforce appropriately.
  4. Travel as needed, and pre-approved by Director of Sales, up to 20%.

Employment Standards

Education:

  • Bachelor’s Degree.
  • Eight+ years of experience in B2B Direct Sales with a proven track record of sales success, meeting and exceeding sales targets, and penetrating new accounts/markets through proficiency in prospecting, lead qualification and negotiating.

Knowledge & Skills:

  • Highly motivated goal-oriented self-starter with ability to work independently and as part of a team.
  • Exceptional interpersonal skills – strong verbal phone communication, effective benefits-oriented presentation skills and excellent persuasion skills with persistence to overcome objections.
  • A strong intuition when it comes to lead nurturing and moving prospects through the sales funnel.
  • A new customer acquisition sales mindset (versus account management) with evidence of exceeding sales quotas or other aggressive business goals for several years.
  • Demonstrated ability to communicate effectively over the telephone with high level decision makers.
  • Demonstrated ability to work independently, self-organize, multi-task, prioritize and manage time effectively.
  • Proficiency in computer skills in Microsoft Office Suite products and a working knowledge of CRM best practices.
How To Apply:

800response is conveniently located in South Burlington, VT with close proximity to Lake Champlain and the Green Mountains. If you are looking for a great career opportunity and want to join a team of energetic (and fun!) professionals, please forward your cover letter and resume to: [email protected].

EOE. 800response – CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
*Only qualified applicants for further consideration will be notified.

Back to Top


CRM & Sales Operations Specialist

About the Position

800response is a leading SaaS provider of marketing and call analytics. Our robust suite of marketing and call monitoring tools includes direct response and trackable phone numbers, call attribution reports, customer demographic data, and our SaaS call transcription and speech analytics solution.

We are seeking a CRM & Sales Operations Specialist who will be responsible for understanding current sales and marketing process workflows within the company’s Salesforce instance and will work with users and stakeholders to identify and provide recommendations for improved efficiency, pipeline growth and conversion rates. This position will work closely with Marketing, Sales, and Operations to coordinate and execute marketing campaigns to support sales prospecting efforts, and will establish the necessary tracking mechanisms within Salesforce, and report out on marketing campaign performance to the Director of Marketing and executive stakeholders.

We provide an excellent range of benefits for our employees, including:

  • Health & Dental Insurance with generous employer contributions
  • Flexible Benefits plan
  • Life Insurance and AD&D Insurance
  • Three weeks PTO in the first year
  • 401k plan
  • Short- and Long-Term Disability Insurance
  • Paid holidays
  • Employee Assistance Program

Responsibilities:

In this role, you will be expected to fulfill…

1. Marketing Support

  • Coordinate lead qualification and research projects to generate Marketing Qualified Leads for sales prospecting.
  • Establish and maintain scalable processes that ensure best practices in campaign and lead management.
  • Create standard measurements and tracking tools in Salesforce and make them available for sales team, executives, and stakeholders.
  • Provide a clear framework for lead management that fosters collaboration with marketing and sales teams.
  • Report out and analyze marketing and sales data to develop insights and make recommendations on areas for optimization.
  • Provide ad-hoc data analysis and reporting as requested.
  • Consult seamlessly and comfortably with Executive Team and Director of Marketing.
  • Act as a resource within the marketing and sales team to help manage new sales and marketing technology Salesforce integrations and communicate those to the respective stakeholders.
  • Advise leadership on how to architect marketing systems and Salesforce for optimal integration and data integrity.
  • Evaluate new sales technologies and add-on applications to improve and optimize marketing team performance.
  • Manage technical aspects of key marketing systems (marketing automation, CRM) used to generate, distribute, and report on leads.
  • Monitor and maintain data quality within those marketing databases.
  • Own the relationship with third-party integration partners (LinkedIn Sales Navigator, etc.) and setup third-party integrations within Salesforce and Marketing Automation platform.

2. Sales Support

  • Work with the Director of Marketing and marketing team members to coordinate actionable, measurable programs that accelerate sales growth and improve sales reps productivity.
  • Develop and maintain KPIs, dashboards and monthly reports to measure marketing and sales performance and effectiveness and provide business intelligence.
  • Understand and document current sales processes and workflows as they relate to our Salesforce CRM.
  • Work with Users to setup workflows, processes, and dashboards for success.
  • Support sales with paperwork and order processing needs as they arise.

Qualifications

You want this job because you are…

  • Tech savvy with a passion for understanding technology and software.
  • Process-minded, able to generate refined output from general concepts.
  • A self-starter with the ability to think critically, multi-task, and keep up in a fast-paced environment.
  • A motivated, results oriented, team player who can successfully collaborate with multiple personalities and communicate with all levels of the organization.
  • Effective at prioritizing tasks.
  • Able to work under tight deadlines with high attention to detail.
  • Have strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
  • A critical thinker with the ability to creatively problem-solve for every user and identify the most efficient workflow processes.
  • Have a willingness to learn, help out, and go the extra mile.
  • Are driven and determined to continually grow as a person and as a professional.
  • A go-getter and proactively identify opportunities for improvement in workflows, the sales process, efficiencies, results, and you take your work to the next level without being told.
  • Be flexible and adaptable in managing your time and schedule in a rapidly changing environment.
  • Exude a positive attitude in everything you do.
  • Always ready to take on a new challenge with the intuition and good judgment to get through it successfully.
  • A superior communicator with incredible writing skills, strong listening skills and excellent quantitative skills.

We want you because you have…

  • A Bachelor’s degree in business, marketing, sales, or related field.
  • 5+ years of experience in identifying and implementing process improvements, providing data analysis, and managing cross-department project teams and/or outside vendors.
  • 3+ years acting as a data administrator for a Salesforce CRM instance.
  • A proven ability to design and implement new processes and facilitate user adoption.
  • Salesforce Sales Cloud, Marketing Cloud, Service Cloud experience.
  • Experience using data driven methods to analyze and solve business situations.
  • An understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • A documented history of successfully driving projects to completion.
  • Experience working in a BtoB software sales environment.
  • Exceptional knowledge and experience working with PowerPoint, Excel, and Word.
How To Apply:

800response is conveniently located in South Burlington, VT with close proximity to Lake Champlain and the Green Mountains. If you are looking for a great career opportunity and want to join a team of energetic (and fun!) professionals, please forward your cover letter and resume to: [email protected].

EOE. 800response – CallFinder is an Equal Opportunity/Affirmative Action Employer. m/f/d/v
*Only qualified applicants for further consideration will be notified.

Back to Top


Not Exactly What You’re Looking For?

If you didn’t find an open position that fits what you’re looking for but still interested in joining us, not to worry! We are always on the lookout for creative, talented people to join our team. We encourage you to submit your resume with a brief introduction of yourself and all the awesome contributions you can offer our growing company.

We are growing fast, so be sure to check back with us for future job openings!

Send Us Your Resume Anyway

Please email your cover letter and resume to [email protected].

EOE. 800response is an Equal Opportunity/Affirmative Action Employer. m/f/d/v

Learn more about what we do on our About Us page. Thanks for your interest in 800response!

Back to Top

About 800response

800response is a leading marketing and call analytics technology provider, working closely with businesses and advertising agencies throughout the US and Canada for over 25 years. Our robust suite of marketing and call monitoring tools include direct response phone numbers and URLs, real‐time call tracking reports, caller demographics, call recording, and our cloud‐based speech analytics solution.

We provide an excellent range of benefits for our employees, including:

  • Health & Dental Insurance with generous employer contributions
  • Flexible Benefits plan
  • Life Insurance and AD&D Insurance
  • Three weeks paid vacation in the first year
  • 401k plan with annual employer match
  • Short and Long Term Disability Insurance
  • Bonus paid days off at manager discretion
  • Paid sick leave and holidays
  • Employee Assistance Program
  • Tuition reimbursement for approved work-related college courses

EOE: 800response does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.