Call Tracking

Measure Campaign Performance with Call Tracking Data and Custom 800 Numbers

Which radio spot brought in the most calls? How many calls did our latest TV commercial bring in? When are most of our listeners calling? These are just a few questions you can answer with Custom 800 numbers and Phone Call Tracking tools.

Call Tracking detail reports, Call Summaries, and Call Monitoring tools are the key to understanding which advertising efforts are most effective in generating leads and sales on your vanity phone numbers.

Our real-time call tracking and monitoring tools are the keys to understanding which advertising efforts are most effective in generating leads and sales. With 18 real-time call reports, you’ll gain precise information on your incoming callers, capture details to monitor exactly where callers are located, access caller addresses and demographics, and discover when your customers are most likely to contact your business.

With vanity 800 phone numbers from 800response, not only will you get More Calls, More Sales and More Profits, you’ll also gain business intelligence!

Learn more about the power of call tracking and monitoring solutions from 800response in this short video!

Call tracking and call monitoring services from 800response allows your business to:

  • Obtain details on each call to monitor exactly where your callers are located, and what advertising initiative
    brought them to you.
  • Access and listen to call recordings, capture addresses & demographics, and organize your calls.
  • Recapture lost leads with real-time Missed Call Monitor alerts.
  • Create automated quality scorecards with CallFinder® speech analytics.
  • Export call data to sort on specifics and extract critical information, plus sync with your CRM.

Discover the wealth of customer and business information you’ll gain with Real-Time Call Tracking reports. Contact an Account Manager to take a demo today.

Demo Call Tracking Reports Today!

Gain Insightful Data with Tracking Analytics

Your business happens in real-time. Your data should, too!

Call Detail Reports

Detailed tracking reports give you a 30,000 foot view of your call volume with in-depth details, provides call addresses and demographics, and identifies first time, unique, and repeat callers. The series of Call Detail reports include:

  • Executive Snapshot
  • Call Detail
  • Caller Addresses and Demographics
  • First Time, Repeat, & Unique Callers Detail
  • Missed Calls Report
  • Top Area Codes, Cities, Exchanges, & Ring-to Numbers

Call Summary Reports

Summary reports consolidate and report calls by campaign, media types, county, call duration, and other metrics to help you better target your campaigns. Summary Reports include:

  • Campaign & Media Summaries
  • Daily & Hourly Call Summaries
  • Zip Code & County Call Summaries

Demo the call tracking reports.

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Integrate Call Data Directly Into Your CRM

800response is equipped to handle the routing, voice, data, and analytics delivery for your Custom 800 number account. We can customize our sophisticated Interactive Voice Response (IVR) platform according to your specific business needs. And, we are prepared to integrate your call data and recordings with a wide variety of generally available Customer Relationship Management (CRM) products.

The 800response CRM interface provides call data either via XML using the Auto-lead Data Format (ADF), or via a custom format designed to meet your requirements. Below is an overview of our CRM capabilities:

Data Delivery

Data can be transmitted in a variety of ways based on your call volume and security needs, including Email, Plain text, FTP or HTTP, POST, HTML, Excel or CSV, XML. Data records can be delivered according to your needs: within minutes after a call completes, or in batches throughout the day, or once each day. In addition to standard call data (date, time, dialed toll-free number, originating number, city, state, etc.) our data feed can also contain address & demographic information, ring duration, connect duration, and user entered notes and tags.

Call Recordings

You can access your stored call recordings on our server using the secure link in the XML record.

Data Security

Access to call recordings is available through secure HTML links within the data feed. These links are self-authenticating and requests for this format of audio playback can be restricted to a specific IP address or IP address range.

Data Backup

Call data and recordings are stored on our hardware, which is housed in a leading data center with highly reliable connectivity and power.

What Our Customers Are Saying

This is the most incredible service ever. And it’s so easy. One time I sent a fax to some companies listed in the Yellow Pages – totally cold prospects – saying I had 1-800-NEW-VISION and 200,000 listeners. By the time I got back to my desk, the phone was ringing. 800response is a beautiful thing.

Cory Cuddeback – Agency Partner
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