Quickly read and search transcriptions for every recorded call and every agent-customer interaction. Turn call recordings into easy profits with call transcriptions.
Schedule DemoCallFinder’s speech to text transcription feature allows you to quickly scan and search call transcriptions for every recorded call. Search for specific keywords and phrases across a select date range of interactions to pinpoint the calls where agents need improvement or are excelling for training purposes. Call transcripts allow you to quickly search call recordings to identify trends specific to your business and training needs.
Along with automated scorecards and call transcripts, CallFinder’s sentiment analysis provides a quick visual into 100% of contact center interactions. CallFinder’s transcription engine uses intelligence gathered within interactions to scan calls for both sentiment and tone. Those phrases are tagged as positive or negative to help you instantly review transcripts to determine which agents are performing well, and which ones need further training.
Effective management requires more than “putting out fires,” but finding ways to prevent problems before they get out of hand. Silence and overtalk detection is a unique feature within CallFinder’s Insights that identifies sources of customer frustration so that management can effectively address them.
Calls with too much silence or overtalk provide insights into common issues and agent training gaps, such as poor listening skills, technical issues that prevent timely responses, or any number of snags that reduce efficiency and potentially leave you with an angry customer. CallFinder helps you understand call outcomes with greater accuracy to achieve the best results.
One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.
Brock HartsockMariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.
Lisa StrattonDawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig
Rhonda SchmigI work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.
Kris CarlisleWonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!
Wonder Showers and Baths, IncAs a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio
Bob ShermanWe have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.
Jenn ChavezThis is an awesome product for helping to grow a business. Highly recommend! Very user friendly
Darlene TateThis company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.
Andrew EilerGreat program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.
Joseph Dom