Call Recording | Phone Call Recording Software | 800response
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Call Recording

Every interaction with your customers contains valuable customer analytics data. Find out what your customers want & boost customer retention with call recording and speech analytics.

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Call Recording

Listen to your incoming calls to monitor quality assurance and script compliance, and hear customer interactions first-hand. Enhance sales training, improve customer service, close more deals, and capture customer interactions.

Benefits of Call Recording

  • Enhance Sales Training — Recordings can be used as training tools to illustrate common sales scenarios and to demonstrate how to overcome customer objections.
  • Improve Customer Service — Recordings can reveal the areas in which your staff requires more information about particular products or services to handle customer inquiries better.
  • Increase Efficiency — Listen to the recordings to assess how long and how often your customers are being placed on hold. Learn the typical call pattern, and get an idea of how many times customers are transferred before being connected to the appropriate person at your business.
  • Confirm Information — After a call is complete, use the recording to be sure you wrote down the customer’s correct address or credit card number, and make sure you place the order correctly to optimize customer satisfaction.

What Our Customers Are Saying

  • One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.

    thumb Brock Hartsock
  • Mariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.

    thumb Lisa Stratton
  • Dawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig

    thumb Rhonda Schmig
  • I work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.

    thumb Kris Carlisle
  • Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

    thumb Wonder Showers and Baths, Inc
  • As a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio

    thumb Bob Sherman
  • We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

    thumb Jenn Chavez
  • This is an awesome product for helping to grow a business. Highly recommend! Very user friendly

    thumb Darlene Tate
  • This company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.

    thumb Andrew Eiler
  • Great program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.

    thumb Joseph Dom