Heather joined 800response in 2000 as a member of the Customer Service Team, eventually leading that department as well as the Technical Service department. In her current role as the VP of Operations, Heather also oversees the Billing team and works closely with 800response’s telecom vendors and carriers, and related internal departments to offer support to 800response’s switching platform and billing systems. Heather’s comprehensive understanding of industry regulations and telecom platform requirements serves an important role as she oversees rigorous regression testing and documentation, while achieving department goals and ensuring that each team successfully supports our customers and their success. Heather partners closely with all teams in the organization, including the VP of Sales and Marketing, and Accounting, to ensure positive customer experiences and to develop team members’ professional skills. Heather is a member of the North American Numbering Council (NANC), and she holds a B.S in Communications from Lyndon State College.