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CallFinder Speech Analytics

Gain 100% visibility into the voice of your customers & analyze the content of your customer conversations with call transcriptions & agent scorecards.

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How CallFinder Works

Every phone call with your customers contains valuable Voice of Customer data. CallFinder is a cloud-based speech analytics application that allows businesses to automatically analyze and score customer conversations. This powerful technology finds specific spoken phrases within recorded calls, and identifies and categorizes each call. The knowledge that you gain can be applied constructively across the entire organization with the goal of making your company more efficient, and more profitable.

  • Monitor script compliance
  • Enhance workforce training
  • Measure quality assurance
  • Analyze and improve business processes
  • Discover revenue opportunities
  • Improve the customer experience

Managed Client Services

CallFinder is designed for use by non-technical and experienced users alike. Our user-interface is intuitive and easy to navigate to instantly deliver insights into what agents are saying and how customers are responding. We offer world-class support to all customers, all the time. A designated CallFinder Specialist will work with you and your team through every stage of the implementation process to ensure that our software is set up to meet your specific business objectives.

Call Transcriptions & Sentiment Analysis

With speech to text transcription from CallFinder, you can easily scan and search transcriptions for all recorded phone conversations. Search for specific keywords and phrases to find areas where agents are successfully handling calls or may need extra training. Call transcripts are a highly efficient way to identify trends that are vital to your business goals and training needs.

What Our Customers Are Saying

  • 5 star review  I have had the pleasure of working with Mariann C. on several occasions, she is always very informative and works hard to make sure that my company is getting the best bang for our buck, offering more efficient ideas and programs as they become available. She is consistent with follow ups and is always professional. Looking forward to working with her and the 800 Response team for years to come.

    thumb Wendell Corwin
    4/10/2019
  • 5 star review  Mariann is the best! She is always available when I need her and has such a positive attitude. I love how user friendly this tracking system is and how easily we can run report. I would definitely recommend 800Response.

    thumb jennifer romero
    3/29/2019
  • 5 star review  I personally have been working with 800Response for 6 months and both Mariann and Sabrina have been fantastic partners. They have great communication and follow-up that continues to push our business forward. They continue to prove they are able to be both proactive thinkers and reactive problem solvers. Highly recommend.

    thumb Neil Jochman
    1/10/2019
  • 5 star review  5 Star Service! Always there when I need them. Always super fast and very personable. My Client Engagement Specialist, Dawn, is super great and I can't say enough good things about her. Very professional and always happy to help when I need her!

    thumb Alysha Rediker
    10/29/2018
  • 5 star review  I have worked with 800Response for about 6 years and my experience has been fantastic! They have been able to under promise and over deliver quite a few times over the years. This has helped to make my job a lot easier. Our Client Engagement Specialist is so easy to work with and goes above and beyond to assist in any way she can.

    thumb Lanetta Singleton
    12/04/2018