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Customer Analytics

Monitor call quality and quickly scan and analyze call recordings with data analytics tools.

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Customer Interaction & Conversion Analytics with CallFinder

Complete your lead analytics and customer data analytics tool set with CallFinder’s speech analytics solution. Record calls, search call transcriptions, analyze customer sentiment, and create agent scorecards to monitor calls and improve agent performance. If you are looking for customer experience analysis, CallFinder’s automated call monitoring features give you a real-time overview of your customer’s experience. Gain 100% visibility into every single call with CallFinder.

CallFinder Speech Analytics

Addresses & Demographics

Our Addresses & Demographics (ADD) report provides your callers’ full names and addresses to qualify leads and understand where your customers are calling from to boost conversions.

Addresses & Demographics

Consumer Profiles

Improve conversion rates and move leads further along the pipeline with additional data points, including caller’s home value range and marital status, with advanced consumer profiles.

Consumer Profiles

What Our Customers Are Saying

  • 5 star review  I have had the pleasure of working with Mariann C. on several occasions, she is always very informative and works hard to make sure that my company is getting the best bang for our buck, offering more efficient ideas and programs as they become available. She is consistent with follow ups and is always professional. Looking forward to working with her and the 800 Response team for years to come.

    thumb Wendell Corwin
    April 10, 2019
  • 5 star review  Mariann is the best! She is always available when I need her and has such a positive attitude. I love how user friendly this tracking system is and how easily we can run report. I would definitely recommend 800Response.

    thumb jennifer romero
    March 29, 2019
  • 5 star review  I personally have been working with 800Response for 6 months and both Mariann and Sabrina have been fantastic partners. They have great communication and follow-up that continues to push our business forward. They continue to prove they are able to be both proactive thinkers and reactive problem solvers. Highly recommend.

    thumb Neil Jochman
    January 10, 2019
  • 5 star review  5 Star Service! Always there when I need them. Always super fast and very personable. My Client Engagement Specialist, Dawn, is super great and I can't say enough good things about her. Very professional and always happy to help when I need her!

    thumb Alysha Rediker
    October 29, 2018
  • 5 star review  I have worked with 800Response for about 6 years and my experience has been fantastic! They have been able to under promise and over deliver quite a few times over the years. This has helped to make my job a lot easier. Our Client Engagement Specialist is so easy to work with and goes above and beyond to assist in any way she can.

    thumb Lanetta Singleton
    December 4, 2018