Customer Interaction Analytics | Call Quality Monitoring | 800response
Home / Products / Interaction Analytics

Interaction Analytics

Record and score every customer interaction for quality assurance, compliance, and more with call recording and speech analytics.

Schedule Demo

Call Quality Monitoring

Great customer service is often the key to improving and growing your business. Gain 100% visibility into every customer interaction with cloud-based speech analytics, call transcriptions, and agent scorecards.

Let us help you find the perfect call monitoring solution to elevate CX and improve agent performance!

Call Monitoring Solutions

Customer Interaction Experts

Nearly 90% of businesses report that their industry has become more competitive in the last 3 years. This means you need to know your customers and how to provide the best customer experiences. Let us give you the tools you need to improve the customer experience, gain a competitive edge, and grow your business.

Call Recording

Monitor incoming calls to measure quality assurance and script compliance, and hear customer interactions first-hand. Use the insights contained in your calls to enhance sales training, improve customer service, close more deals, and capture customer insights.

Call Recording

Speech to Text Transcriptions

Call center managers don’t always have time to listen to every call. Our call recording services come with searchable call transcriptions to help you monitor agent performance and CX, quickly and easily.

Speech to Text Transcription

Customer Interaction Analytics with CallFinder

Simply recording calls isn’t always enough to get the data you need to improve the customer experience and agent performance. When you choose to access reports from our cloud‐based speech analytics solution, you get everything you need for customer experience analysis. CallFinder offers call recording with call transcriptions, sentiment analysis, silence and overtalk detection, as well as automated agent scorecards with CallFinder’s advanced features. Give your business a competitive edge with customer analytics from CallFinder.

CallFinder Speech Analytics

What Our Customers Are Saying

  • One of the most professional teams I have had the pleasure of working with. They are always available to address your concerns by phone and email. Their platform is an easy to use system for all of your phone routing and tracking needs.

    thumb Brock Hartsock
  • Mariann Carlson is an excellent representation of support, professionalism and response. She is also a breath of fresh air! Love working with her.

    thumb Lisa Stratton
  • Dawn from 800response is the best! She has been available to support our team every step of the way! I am very happy with 1-800response as it allows me to listen to my staffs conversations and guide them to better customer service interactions. Thank you! Rhonda Schmig

    thumb Rhonda Schmig
  • I work for iHeartMedia and the success for my clients is my number #1 priority. I couldn't be happier with the service from Scott Muir at 800response, and most importantly the results that his product delivers. We've worked on multiple projects together. The importance for your business to stand out among your competitors, and the ease for your customers to contact you, is paramount.

    thumb Kris Carlisle
  • Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

    thumb Wonder Showers and Baths, Inc
  • As a radio copywriter and marketing analyst, vanity phone numbers from 1-800 RESPONSE has been SO valuable for me and for my clients. Common ten digit phone numbers in radio commercials are deadly and unmemorable. But the results that I get for my business clients with an 800 number from 800-RESPONSE show direct results. Also it creates a brand that gets extended to company logos, vehicles, websites, etc. And these 800 numbers can lay right over existing numbers without any buyer confusion. So when someone is listening to a commercial on the radio, in their car or at home, all they have to do is say "Siri or Alex, call this 800 number" Great instant, memorable connectivity and more sales. Bob Sherman, Senior Acct Exec, Great Eastern Radio

    thumb Bob Sherman
  • We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

    thumb Jenn Chavez
  • This is an awesome product for helping to grow a business. Highly recommend! Very user friendly

    thumb Darlene Tate
  • This company and the people that work there are always so nice to work with. You can basically expect perfection from 800 response and their staff.

    thumb Andrew Eiler
  • Great program for calling tracking 800 and other toll free numbers. They even have call analytics program that works great for find key phrases in a call.

    thumb Joseph Dom