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Interaction Analytics

Record and score every customer interaction for quality assurance, compliance, and more with call recording and speech analytics.

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Call Quality Monitoring

Great customer service is often the key to improving and growing your business. Gain 100% visibility into every customer interaction with cloud-based speech analytics, call transcriptions, and agent scorecards.

Let us help you find the perfect call monitoring solution to elevate CX and improve agent performance!

Call Monitoring Solutions

Customer Interaction Experts

Nearly 90% of businesses report that their industry has become more competitive in the last 3 years. This means you need to know your customers and how to provide the best customer experiences. Let us give you the tools you need to improve the customer experience, gain a competitive edge, and grow your business.

Call Recording

Monitor incoming calls to measure quality assurance and script compliance, and hear customer interactions first-hand. Use the insights contained in your calls to enhance sales training, improve customer service, close more deals, and capture customer insights.

Call Recording

Speech to Text Transcriptions

Call center managers don’t always have time to listen to every call. Our call recording services come with searchable call transcriptions to help you monitor agent performance and CX, quickly and easily.

Speech to Text Transcription

Customer Interaction Analytics with CallFinder

Simply recording calls isn’t always enough to get the data you need to improve the customer experience and agent performance. When you choose to access reports from our cloud‐based speech analytics solution, you get everything you need for customer experience analysis. CallFinder offers call recording with call transcriptions, sentiment analysis, silence and overtalk detection, as well as automated agent scorecards with CallFinder’s advanced features. Give your business a competitive edge with customer analytics from CallFinder.

CallFinder Speech Analytics

What Our Customers Are Saying

  • 5 star review  I have had the pleasure of working with Mariann C. on several occasions, she is always very informative and works hard to make sure that my company is getting the best bang for our buck, offering more efficient ideas and programs as they become available. She is consistent with follow ups and is always professional. Looking forward to working with her and the 800 Response team for years to come.

    thumb Wendell Corwin
    4/10/2019
  • 5 star review  Mariann is the best! She is always available when I need her and has such a positive attitude. I love how user friendly this tracking system is and how easily we can run report. I would definitely recommend 800Response.

    thumb jennifer romero
    3/29/2019
  • 5 star review  I personally have been working with 800Response for 6 months and both Mariann and Sabrina have been fantastic partners. They have great communication and follow-up that continues to push our business forward. They continue to prove they are able to be both proactive thinkers and reactive problem solvers. Highly recommend.

    thumb Neil Jochman
    1/10/2019
  • 5 star review  5 Star Service! Always there when I need them. Always super fast and very personable. My Client Engagement Specialist, Dawn, is super great and I can't say enough good things about her. Very professional and always happy to help when I need her!

    thumb Alysha Rediker
    10/29/2018
  • 5 star review  I have worked with 800Response for about 6 years and my experience has been fantastic! They have been able to under promise and over deliver quite a few times over the years. This has helped to make my job a lot easier. Our Client Engagement Specialist is so easy to work with and goes above and beyond to assist in any way she can.

    thumb Lanetta Singleton
    12/04/2018