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Call Recording

Every interaction with your customers contains valuable customer analytics data. Find out what your customers want & boost customer retention with call recording and speech analytics.

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Call Recording

Listen to your incoming calls to monitor quality assurance and script compliance, and hear customer interactions first-hand. Enhance sales training, improve customer service, close more deals, and capture customer interactions.

Benefits of Call Recording

  • Enhance Sales Training — Recordings can be used as training tools to illustrate common sales scenarios and to demonstrate how to overcome customer objections.
  • Improve Customer Service — Recordings can reveal the areas in which your staff requires more information about particular products or services to handle customer inquiries better.
  • Increase Efficiency — Listen to the recordings to assess how long and how often your customers are being placed on hold. Learn the typical call pattern, and get an idea of how many times customers are transferred before being connected to the appropriate person at your business.
  • Confirm Information — After a call is complete, use the recording to be sure you wrote down the customer’s correct address or credit card number, and make sure you place the order correctly to optimize customer satisfaction.

What Our Customers Are Saying

  • 5 star review  I worked with 800 Response from 2016 - 2021. They were absolutely fantastic at assisting me with the needs for an up and coming product line. I worked with Mariann Carlson who was not only extremely well versed in the products and plans they offer but was the kindest person to work with. She was also very responsive and helped me work to achieve my goals for the new brand and market channel. 800 Response is lucky to have her on their team!

    thumb Magan Jenkins
  • 5 star review  We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

    thumb Jenn Chavez
  • 5 star review  Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

    thumb Metro Business Complex
  • 5 star review  We have been working with them for a long time and we are pleased with the system.

    thumb Stefan T
  • 5 star review  Been using 800Response for years! Excellent product and excellent customer support.

    thumb Dayna T
  • 5 star review  I’ve been working with 800 Response and their team for while now. The customer experience for us and our end user has always been first class. The tools they’ve suggested for us has allowed us to grow and experience very positive results.

    thumb Jason W. Midgett
  • 5 star review  800 Response is so easy to work with and convenient for a business that I work for! We use it daily and you can track all of your sources to make sure your marketing is working. I would recommend this to anyone that wants to track how their business is working!

    thumb Hannah Feuerstein
  • 5 star review  I took on a new marketing position for a national brand. Prior to my time here, the company has 800Response, however, no one was using it's dashboard or promoting the vanity numbers. All that has changed under my reign. We are seeing great increase in our reporting and the dashboard is truly valuable for us. Thanks Mariann for taking the time to walk me through the site and reports.

    thumb Alicia Gordon
  • 5 star review  I can't say enough about this team! We tasked them with a unique project and they delivered beyond our expectations. They are beyond dedicated! They work to create exactly what the client wants and in the face of challenges, they don't give up until they deliver. Amazing people with a true heart for customer service. I can't thank them enough for everything they do for us.

    thumb Erin Carmona
  • 5 star review  We are very pleased with 800-response. The service is great, it is super easy to monitor calls, and the reporting is awesome. We've been a customer for years. Dawn is very attentive to our needs.

    thumb Gina Schumer