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Speech to Text Transcriptions

Quickly read and search transcriptions for every recorded call and every agent-customer interaction. Turn call recordings into easy profits with call transcriptions.

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Speech to Text from CallFinder

CallFinder’s speech to text transcription feature allows you to quickly scan and search call transcriptions for every recorded call. Search for specific keywords and phrases across a select date range of interactions to pinpoint the calls where agents need improvement or are excelling for training purposes. Call transcripts allow you to quickly search call recordings to identify trends specific to your business and training needs.

CallFinder’s Speech to Text

Sentiment Analysis

Along with automated scorecards and call transcripts, CallFinder’s sentiment analysis provides a quick visual into 100% of contact center interactions. CallFinder’s transcription engine uses intelligence gathered within interactions to scan calls for both sentiment and tone. Those phrases are tagged as positive or negative to help you instantly review transcripts to determine which agents are performing well, and which ones need further training.

CallFinder’s Sentiment Analysis

Silence and Overtalk Detection

Effective management requires more than “putting out fires,” but finding ways to prevent problems before they get out of hand. Silence and overtalk detection is a unique feature within CallFinder’s Insights that identifies sources of customer frustration so that management can effectively address them.

Calls with too much silence or overtalk provide insights into common issues and agent training gaps, such as poor listening skills, technical issues that prevent timely responses, or any number of snags that reduce efficiency and potentially leave you with an angry customer. CallFinder helps you understand call outcomes with greater accuracy to achieve the best results.

What Our Customers Are Saying

  • 5 star review  I worked with 800 Response from 2016 - 2021. They were absolutely fantastic at assisting me with the needs for an up and coming product line. I worked with Mariann Carlson who was not only extremely well versed in the products and plans they offer but was the kindest person to work with. She was also very responsive and helped me work to achieve my goals for the new brand and market channel. 800 Response is lucky to have her on their team!

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  • 5 star review  We have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.

    thumb Jenn Chavez
  • 5 star review  Wonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!

    thumb Metro Business Complex
  • 5 star review  We have been working with them for a long time and we are pleased with the system.

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  • 5 star review  Been using 800Response for years! Excellent product and excellent customer support.

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  • 5 star review  I’ve been working with 800 Response and their team for while now. The customer experience for us and our end user has always been first class. The tools they’ve suggested for us has allowed us to grow and experience very positive results.

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  • 5 star review  800 Response is so easy to work with and convenient for a business that I work for! We use it daily and you can track all of your sources to make sure your marketing is working. I would recommend this to anyone that wants to track how their business is working!

    thumb Hannah Feuerstein
  • 5 star review  I took on a new marketing position for a national brand. Prior to my time here, the company has 800Response, however, no one was using it's dashboard or promoting the vanity numbers. All that has changed under my reign. We are seeing great increase in our reporting and the dashboard is truly valuable for us. Thanks Mariann for taking the time to walk me through the site and reports.

    thumb Alicia Gordon
  • 5 star review  I can't say enough about this team! We tasked them with a unique project and they delivered beyond our expectations. They are beyond dedicated! They work to create exactly what the client wants and in the face of challenges, they don't give up until they deliver. Amazing people with a true heart for customer service. I can't thank them enough for everything they do for us.

    thumb Erin Carmona
  • 5 star review  We are very pleased with 800-response. The service is great, it is super easy to monitor calls, and the reporting is awesome. We've been a customer for years. Dawn is very attentive to our needs.

    thumb Gina Schumer