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Speech to Text Transcriptions

Quickly read and search transcriptions for every recorded call and every agent-customer interaction. Turn call recordings into easy profits with call transcriptions.

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Speech to Text from CallFinder

CallFinder’s speech to text transcription feature allows you to quickly scan and search call transcriptions for every recorded call. Search for specific keywords and phrases across a select date range of interactions to pinpoint the calls where agents need improvement or are excelling for training purposes. Call transcripts allow you to quickly search call recordings to identify trends specific to your business and training needs.

CallFinder’s Speech to Text

Sentiment Analysis

Along with automated scorecards and call transcripts, CallFinder’s sentiment analysis provides a quick visual into 100% of contact center interactions. CallFinder’s transcription engine uses intelligence gathered within interactions to scan calls for both sentiment and tone. Those phrases are tagged as positive or negative to help you instantly review transcripts to determine which agents are performing well, and which ones need further training.

CallFinder’s Sentiment Analysis

Silence and Overtalk Detection

Effective management requires more than “putting out fires,” but finding ways to prevent problems before they get out of hand. Silence and overtalk detection is a unique feature within CallFinder’s Insights that identifies sources of customer frustration so that management can effectively address them.

Calls with too much silence or overtalk provide insights into common issues and agent training gaps, such as poor listening skills, technical issues that prevent timely responses, or any number of snags that reduce efficiency and potentially leave you with an angry customer. CallFinder helps you understand call outcomes with greater accuracy to achieve the best results.

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