Caller data is vital to providing the best customer experience possible. That’s why we have developed proprietary applications to integrate caller data, customer profile data points, and call recordings with most Customer Relationship Management (CRM) systems.
The 800response CRM integration delivers call data through XML using the Auto-lead Data Format (ADF), or through a custom format designed to meet your requirements. Our CRM integration capabilities give you the flexibility to customize data delivery according to your unique business needs.
In addition to standard call data (date, time, dialed toll-free number, originating number, city, state, etc.) our data feed can also contain address & demographic information, ring duration, connect duration, and user entered notes and tags.
Data records can be delivered and transmitted based on your call volume and security needs, and in a variety of ways:
You can access your stored call recordings on our server using the secure link in the XML record.
Access to call recordings is available through secure HTML links within the data feed. These links are self-authenticating and requests for this format of audio playback can be restricted to a specific IP address or IP address range.
Call data and recordings are stored on our hardware, which is housed in a leading data center with highly reliable connectivity and power.
I worked with 800 Response from 2016 - 2021. They were absolutely fantastic at assisting me with the needs for an up and coming product line. I worked with Mariann Carlson who was not only extremely well versed in the products and plans they offer but was the kindest person to work with. She was also very responsive and helped me work to achieve my goals for the new brand and market channel. 800 Response is lucky to have her on their team!
Magan JenkinsWe have used 800 Response for years. First to manage our toll-free number, and now with Callfinder. They are helping us take our customer service to the next level. Hearing your calls improves their quality. Callfinder helps us so much.
Jenn ChavezWonder Showers & Baths, Inc uses 800response because they provide excellent customer service and always very responsive!
Metro Business ComplexWe have been working with them for a long time and we are pleased with the system.
Stefan TBeen using 800Response for years! Excellent product and excellent customer support.
Dayna TI’ve been working with 800 Response and their team for while now. The customer experience for us and our end user has always been first class. The tools they’ve suggested for us has allowed us to grow and experience very positive results.
Jason W. Midgett800 Response is so easy to work with and convenient for a business that I work for! We use it daily and you can track all of your sources to make sure your marketing is working. I would recommend this to anyone that wants to track how their business is working!
Hannah FeuersteinI took on a new marketing position for a national brand. Prior to my time here, the company has 800Response, however, no one was using it's dashboard or promoting the vanity numbers. All that has changed under my reign. We are seeing great increase in our reporting and the dashboard is truly valuable for us. Thanks Mariann for taking the time to walk me through the site and reports.
Alicia GordonI can't say enough about this team! We tasked them with a unique project and they delivered beyond our expectations. They are beyond dedicated! They work to create exactly what the client wants and in the face of challenges, they don't give up until they deliver. Amazing people with a true heart for customer service. I can't thank them enough for everything they do for us.
Erin CarmonaWe are very pleased with 800-response. The service is great, it is super easy to monitor calls, and the reporting is awesome. We've been a customer for years. Dawn is very attentive to our needs.
Gina Schumer