Caller data is vital to providing the best customer experience possible. That’s why we have developed proprietary applications to integrate caller data, customer profile data points, and call recordings with most Customer Relationship Management (CRM) systems.
The 800response CRM integration delivers call data through XML using the Auto-lead Data Format (ADF), or through a custom format designed to meet your requirements. Our CRM integration capabilities give you the flexibility to customize data delivery according to your unique business needs.
In addition to standard call data (date, time, dialed toll-free number, originating number, city, state, etc.) our data feed can also contain address & demographic information, ring duration, connect duration, and user entered notes and tags.
Data records can be delivered and transmitted based on your call volume and security needs, and in a variety of ways:
You can access your stored call recordings on our server using the secure link in the XML record.
Access to call recordings is available through secure HTML links within the data feed. These links are self-authenticating and requests for this format of audio playback can be restricted to a specific IP address or IP address range.
Call data and recordings are stored on our hardware, which is housed in a leading data center with highly reliable connectivity and power.
I have had the pleasure of working with Mariann C. on several occasions, she is always very informative and works hard to make sure that my company is getting the best bang for our buck, offering more efficient ideas and programs as they become available. She is consistent with follow ups and is always professional. Looking forward to working with her and the 800 Response team for years to come.
Wendell Corwin Mariann is the best! She is always available when I need her and has such a positive attitude. I love how user friendly this tracking system is and how easily we can run report. I would definitely recommend 800Response.
jennifer romero I personally have been working with 800Response for 6 months and both Mariann and Sabrina have been fantastic partners. They have great communication and follow-up that continues to push our business forward. They continue to prove they are able to be both proactive thinkers and reactive problem solvers. Highly recommend.
Neil Jochman 5 Star Service! Always there when I need them. Always super fast and very personable. My Client Engagement Specialist, Dawn, is super great and I can't say enough good things about her. Very professional and always happy to help when I need her!
Alysha Rediker I have worked with 800Response for about 6 years and my experience has been fantastic! They have been able to under promise and over deliver quite a few times over the years. This has helped to make my job a lot easier. Our Client Engagement Specialist is so easy to work with and goes above and beyond to assist in any way she can.
Lanetta Singleton