Caller data is vital to providing the best customer experience possible. That’s why we have developed proprietary applications to integrate caller data, customer profile data points, and call recordings with most Customer Relationship Management (CRM) systems.
The 800response CRM integration delivers call data through XML using the Auto-lead Data Format (ADF), or through a custom format designed to meet your requirements. Our CRM integration capabilities give you the flexibility to customize data delivery according to your unique business needs.
In addition to standard call data (date, time, dialed toll-free number, originating number, city, state, etc.) our data feed can also contain address & demographic information, ring duration, connect duration, and user entered notes and tags.
Data records can be delivered and transmitted based on your call volume and security needs, and in a variety of ways:
You can access your stored call recordings on our server using the secure link in the XML record.
Access to call recordings is available through secure HTML links within the data feed. These links are self-authenticating and requests for this format of audio playback can be restricted to a specific IP address or IP address range.
Call data and recordings are stored on our hardware, which is housed in a leading data center with highly reliable connectivity and power.
I worked with 800 Response from 2016 - 2021. They were absolutely fantastic at assisting me with the needs for an up and coming product line. I worked with Mariann Carlson who was not only extremely well versed in the products and plans they offer but was the kindest person to work with. She was also very responsive and helped me work to achieve my goals for the new brand and market channel. 800 Response is lucky to have her on their team!
Magan Jenkins
