Since 1989, Linda has played an integral role in overseeing operational functions at 800response, including the strategic planning and implementation of operational strategies across multiple departments. She collaborates with the executive team to research, develop, implement and document operational business processes driving towards the goal of efficiency, while meeting company objectives and goals. Linda leads the Technical and Customer Service teams at 800response to implement and support call routing solutions and real-time delivery of call data for 800response customers. In 2011, CallFinder speech analytics launched as a dba of 800response with Linda leading the day-to-day operations to support strategic planning and growth of the company. In her role with 800response and CallFinder, Linda works with the Information Systems team to develop product platforms designed to meet the needs of customers. Prior to her introduction to the telecommunications field, Linda worked in Boston for a pension fund advisor investing in commercial real estate. Linda holds a B.S. in Business Administration, with honors, from the University of Vermont.