Unique Ways To Use Call Monitoring In Business
In business, solutions to problems are a premium. Those who can come up with them are valuable to the organization as they paint the way to the future. One such solution to a multitude of issues is call monitoring.
Monitoring the business phone calls made by employees serves some obvious purposes, but there are others that you may not have thought of.
1. Looking For The Upsell… Read more »
New Call Tracking Feature Helps Customers Categorize Calls by Employee
BURLINGTON, VT – August 1, 2013 – 800response, the leading provider of vanity 800 numbers and web-based call tracking, announces the release of a new Employee Codes feature, designed to enhance their existing call monitoring services.
Employee codes are unique three-digit numbers used to tag inbound calls, allowing businesses to categorize, filter and monitor their phone calls by individual employees or departments. The new tracking feature helps businesses conduct employee performance reviews, train new and existing employees, and categorize their calls by department or product code…. Read more »