How We Helped Businesses Survive 2020

Unprecedented. Crazy. Challenging.

These are just some of the words to describe this past year. The Coronavirus pandemic has forced people to change the way they do many things. And this is especially true for their businesses.

From moving workforces to remote locations to offering more online services, businesses have adapted to the new circumstances. However, with specific tools in their arsenal, many businesses have figured out how to not only survive but also thrive.

In this post, we’ll cover just a few of our services that have helped our customers survive (and thrive) in 2020. And you’ll hear directly from a few of our customers about the value of our services, and how we’ve helped their businesses succeed, even in the face of a pandemic.

Detailed Call Tracking

You put a lot of money into advertising, so it’s important to make sure that investment is not wasted. With a toll-free or local call tracking number, it’s easy to see which ads resonate the most with consumers and get the best results.

And with detailed call tracking reports, businesses are able to clearly determine the best locations and times their marketing campaigns should be placed. These reports include the following lead analytics metrics:

• Caller demographics
• Top caller area codes
• Time of calls
• Missed call alerts
• And much more

With data like this, call tracking can provide the information needed to create strategies to help maximize ad spend and deliver the very best outcomes.

Advanced Call Routing

Now with more people working from home, you’ll want to be sure that incoming calls reach the right departments and individuals. An advanced call routing system allows you to send incoming calls to the correct location based on certain factors, such as the caller’s area code, zip code, county, and more.

Plus, geo-based call routing uses advanced technology to detect the precise location of the caller and send them to the right destination. This is very useful for people using mobile devices. With advanced call routing, we’ve helped businesses ensure every call gets to the right place each time and every time.

In-Depth Call Analytics

The customer experience is a key component to a business’s success. And with the higher levels of stress caused by 2020, providing an exceptional experience is more important than ever. If you’re already using call recording to monitor customer interactions, you know that manually reviewing those calls for insights is time-consuming and costly.

However, with enhanced features, such as call transcriptions, we are able to help our customers boost the efficiency of their quality monitoring efforts. Additionally, our transcription services include unique tools, such as sentiment analysis and silence and overtalk detection, to help our customers gain clearer views into their customers’ pain points and discover new ways to keep customers consistently satisfied.

To get a better sense of our call analytics offerings, head on over to our caller analytics page, where you’ll find all the information you need to understand how these features can work for your business.

What Our Customers Say About Us

While we love to brag about our services, we thought maybe you should hear from our customers. Here are just a few customer comments taken from our Google reviews:

“I’ve been working with 800response and their team for a while now. The customer experience for us and our end users has always been first-class. The tools they’ve suggested for us have allowed us to grow and experience very positive results.”

“800response is extremely useful to audit my customer service agents to ensure they are providing a quality customer experience. The software provides data on each caller, which makes it very easy to return calls and follow up!”

“I’ve worked with 800response for several years using a vanity number to drive leads. They provide excellent tracking solutions and top-notch customer service.”

“We are very pleased with 800response. The service is great. It is super easy to monitor calls, and the reporting is awesome. We’ve been a customer for years.”

“I can’t say enough about this team! We tasked them to help with a unique project, and they delivered beyond our expectations. They are beyond dedicated! They work to create exactly what the client wants and in the face of challenges. And they don’t give up until they deliver. Amazing people with a true heart for customer service. I can’t thank them enough for everything they do for us.”

Ready to try out our services for your business? Schedule a demo of our lead generation and call tracking services, and let us show you how we can help your business grow in 2021!

Wishing You Success in 2021

2020 has been a wild ride. But our tools have helped businesses keep calm and carry on. As 2021 begins, we hope you have a safe, happy, healthy, and hopefully a little less crazy, new year.