CallFinder-800response Provide Business Resources to Gain Customer Insights

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Our sister company, CallFinder, recently made a suite of resources available to businesses that are looking to extract customer insights from their recorded calls with customers, allowing them to gain the data and knowledge they need to improve voice of customer analytics programs, and improve their operations and efficiency.

CallFinder is making their suite of free white papers available to guide businesses in using cloud-based call recording and speech analytics technology, also known as audio mining, to help them identify why customers call their business, what makes them satisfied, and what causes dissatisfaction.

“The publication of these resources will continue to help businesses aggregate knowledge on implementing speech analytics technology into their workplace, and give them the guidance they need to continue improving operations, and as such, improving the experience they deliver to their customers,” says Laura Noonan, vice president of marketing for 800response and CallFinder.

CallFinder’s free resources are available for download by visiting their white paper library and include the following topics:

Learn more about CallFinder by visiting the website, and speak with an Account Manager today to set up a free live demo.

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