Our sister company, CallFinder, recently made a suite of resources available to businesses that are looking to extract customer insights from their recorded calls with customers, allowing them to gain the data and knowledge they need to improve voice of customer analytics programs, and improve their operations and efficiency.
CallFinder is making their suite of free white papers available to guide businesses in using cloud-based call recording and speech analytics technology, also known as audio mining, to help them identify why customers call their business, what makes them satisfied, and what causes dissatisfaction.
“The publication of these resources will continue to help businesses aggregate knowledge on implementing speech analytics technology into their workplace, and give them the guidance they need to continue improving operations, and as such, improving the experience they deliver to their customers,” says Laura Noonan, vice president of marketing for 800response and CallFinder.
CallFinder’s free resources are available for download by visiting their white paper library and include the following topics:
- Using Cloud-based Speech Analytics to Gain Insight into the Customer Experience and Improve Agent Performance
- Beyond Call Recording and Quality Assurance: How Businesses are Using Speech Analytics to Close Critical Knowledge Gaps
- Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents
- 7 Business Challenges You Can Overcome by Recording and Monitoring Customer Conversations