Archive for Call Monitoring

Call Tracking Best Practices: Do’s and Don’ts

If you market your business online, in print advertisements, on television, on the radio or a combination and your marketing efforts generate a lot of leads, you should be using a call tracking service. When you use call tracking services provided by 800response, you have the opportunity to narrow the gap between your marketing campaigns and the leads they produce. This will enable you to determine the actual return you’re getting on your marketing tactics by revealing where your offline conversions are coming from…. Read more » 

Improve Your 2018 Marketing Strategy with Call Tracking and Call Monitoring

As more and more interactions are occurring online these days, it’s easy to forget about other forms of communication, such as a phone conversation.  This can be especially true for businesses, who may feel as though connecting with people via the phone is obsolete.  But the truth is that the phone call is still relevant, perhaps even more so today than ever before.  Each call that comes in to your business contains a wealth of data that can have a tremendous impact on its success.  You just need to be able to access it with the right technology…. Read more » 

5 Ways Call Monitoring Improves Your Operations

In today’s competitive business climate, it’s critical that you do everything you can to help your company succeed. If your business has a call center, you should implement a phone call monitoring system. Customer service call monitoring can help you improve your operations in meaningful ways, such as creating new sales opportunities.  Doing this can help your business experience a higher level of success in both the short and long term.

While your call center agents may see the installation of a call monitoring system as potentially intrusive, the truth is that a call monitoring system can benefit them as much as it can improve your company’s overall operations. If you explain this to your employees as they’re learning how to use call monitoring, it will help prevent them from resisting the system’s installation, as well as the changes that the installation may lead to down the line…. Read more » 

Is Call Monitoring an Invasion of Privacy?

As a consumer, you’ve probably asked yourself the following questions at least once when you’ve called a business or received a sales call:

And as a business owner, you’ve probably heard of cases involving companies that have had to pay large sums of money to consumers who claim they invaded their privacy by recording and monitoring their phone calls. With that in mind, you may find yourself wondering, “Is call monitoring an invasion of privacy that can cost me a lot of money?”… Read more » 

Why Use Call Monitoring?

The importance of call monitoring on your 800 number is astounding, especially when it comes to customer service. Great customer service is critical to maintaining and expanding your sales. With call monitoring, you can listen to incoming calls to ensure quality customer care, script adherence and to hear your customer’s reactions first hand. Hearing customer reactions helps you make changes in script or customer handling policies to make them more pleasing to the public…. Read more » 

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