Archive for Call Monitoring

Why Use Call Monitoring?

The importance of call monitoring on your 800 number is astounding, especially when it comes to customer service. Great customer service is critical to maintaining and expanding your sales. With call monitoring, you can listen to incoming calls to ensure quality customer care, script adherence and to hear your customer’s reactions first hand. Hearing customer reactions helps you make changes in script or customer handling policies to make them more pleasing to the public…. Read more »