Do your clients know who their customers really are; like their call patterns, purchase trends, satisfaction level, household income and home value? Where do they tend to live? And, what time of day do they tend to call?
Call tracking services provide the accurate insights to answer many of the business questions that run through the minds of executives every day, and that are discussed during management meetings:
- Are we missing sales calls, and how does the sales team get those callers back?
- Are we spending advertising dollars most effectively and in the right places?
- How can we improve our employee training programs to reduce turn-over?
- On average, how many unique, new leads do we have each month?
- What are our customers telling us they need and want from our service?
- What markets are we most successful in, and where is our advertising not effective?
- How do we keep a pulse on what our competitors are doing?
We have the tools you and your clients need to monitor their advertising campaigns based on actual response rates with call tracking and call recording services.
Speak with an Account Manager today at 1-800-NEW-SALE to learn about our suite of call tracking and monitoring services.