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See how businesses pair 800response call tracking with CallFinder speech analytics to review every conversation, spot missed sales opportunities, and coach staff on what turns callers into customers. Each case study covers the challenge, the approach, and the outcome. Learn more about speech analytics for inbound calls.
Learn how home improvement giant, Kohler used 800response and CallFinder to boost their "speed to lead," increase set rates by 50%, and exceed sales goals by 30% simply through improving CX.
Client Profile The Confirmation Manager, who oversees the company’s call center, coordinates agent schedules and measures agent performance against the company’s goals. The business has 30 agents who field over 3,000 inbound calls each month. Prior to implementing a speech…
Client: Nissan® dealership – Southeast Background / Challenge: The client’s first call when he became the owner of a dealership was to 800response to activate a vanity 800 number. He knew, from using a vanity number as GM for six…
Client: Marketing Coordinator – CA Background: Career College was founded in 1966 and has grown to five campuses. The College’s mission is to prepare students through allied health and business courses for gainful employment. They have helped shape the careers…