Archive for Speech Analytics

Why Your Business Needs Speech Analytics on a Vanity 800 Number Line

With a vanity 800 number, you get more incoming calls as a result of your advertising.  But, you have to make sure you put the vanity number in your ads!  All of them….like radio, television, print, outdoor billboards, bus wraps, fleet vehicles, etc.

Once you start doing that, and getting more calls, you need to have a monitoring system in place so you can keep track of what the customer experience is like so you can make improvements and elevate your business to the highest level, improve operations, and revenue…. Read more » 

Optimize Process and Cost Savings with Speech Analytics

This week’s articles are continuing on the common challenges faced by businesses of all sizes and industries when it comes to capturing, analyzing and acting on customer and market data that is contained within customer conversations – or live phone conversations with customers.

As a reminder, the seven common challenges are:

1. Improve Customer Satisfaction… Read more » 

How Speech Analytics Will Help Achieve 7 Business Goals

Challenges Faced by Businesses – There are several challenges that many businesses share in common, that then are translated into business goals. This series of articles covers seven of these business challenges and how call recording and speech analytics can provide critical insights and directly affect a business’ ability to measure success in achieving those goals, as well as areas that may need improvement…. Read more » 

Analyze Call Data to Boost the Customer Experience

Like most businesses, you are probably (hopefully) trying every day to improve the customer experience for those that are buying your products and services.  But, if you don’t have a good sense of what you are delivering, analyzing it on a regular basis, and making modifications to process, then how do you know if you’re delivering a positive or negative experience?

In order to listen to, and react to, the current customer experience you’re providing, you need to have systems in place to help you monitor and analyze the content and context of the customer experience…. Read more »