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Taking the Mystery Out of Call Routing Software

When someone calls your business, you want to ensure that the caller will reach the person who can provide the best service for that caller’s particular needs. The best way to accomplish this is to implement call routing software. Call routing guarantees that each incoming call reaches the right business location, the right department, and the right person.

Call routing options have evolved over the years, and while this is certainly a good thing, it can be confusing for companies looking into call routing for the first time. How do they know which routing system is best for them and for their customers?… Read more » 

Let Customers Reach You With Geo-Based Call Routing Applications

It’s critical that your customers can reach you when they call your business. Callers who have to deal with hold times or, a series of transfers, or, even worse, voicemails may come away with a less than pleasant experience. That’s why having a sophisticated, geo-based call routing application in place is critical for businesses of all sizes.

Geo-based call routing ensures accurate routing of inbound phone calls so your callers can reach your business as quickly and easily as possible every time, no matter where they are. Geographic routing of phone calls starts as soon as a person dials a phone number. An advanced call routing solution detects the physical position of the caller and uses their location information to route the call appropriately, and according to the rules a business sets…. Read more »